Christina Lopez
Customer Service
Decatur
Summary
Results-driven professional with strong focus on empowering individuals to achieve personal growth. Demonstrates collaborative approach, adapting seamlessly to changing needs while maintaining high standards. Skilled in communication, problem-solving, and motivational techniques, ensuring reliable support and impactful outcomes. Known for fostering positive relationships and delivering effective strategies for personal development.
Overview
27
27
years of professional experience
8
8
years of post-secondary education
Work History
Life Skills Coach
Bowen Health
03.2019 - 11.2024
- Implemented creative problem-solving techniques, assisting clients in overcoming challenges and achieving success.
- Managed caseload efficiently while maintaining detailed records of all client interactions ensuring accurate tracking of progress towards goals.
- Promoted a positive mindset among clients by teaching resilience-building strategies like reframing negative thoughts or practicing gratitude exercises daily.
- Developed personalized coaching plans for each client, resulting in improved goal setting and achievement.
- Developed and maintained relationships with community organizations and agencies.
- Established strong rapport with clients, creating an open and trusting environment for honest communication.
- Collaborated with other professionals to provide comprehensive support services for clients, promoting overall wellbeing.
- Monitored progress towards service plan goals.
- Facilitated the development of healthy coping mechanisms through mindfulness exercises and guided reflection activities.
Billing Specialist
CenturyLink
11.1997 - 02.2019
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Identified, researched, and resolved billing variances to maintain system accuracy.
- Identified opportunities for process improvement, leading to more streamlined billing operation.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Contributed to positive work environment by offering support and guidance to junior billing staff.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Collaborated with Project Managers and Technicians to increase revenue retention by setting up follow-up system to track tower installation for mobile carriers.
Intern
Adams Wells Crisis Center
01.2012 - 05.2012
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Bachelor of Science - Business Management
Indiana Institute of Technology
Fort Wayne, IN 08.2006 - 05.2012
Bachelor of Science - Human Services
Indiana Institute of Technology
Fort Wayne, IN 08.2010 - 05.2012
Skills
Effective Listening and Engagement Strategies
Empathy Enhancement
Resilience Enhancement
Efficient Appointment Coordination
Analytical Problem-Solving
Effective Team Collaboration
Data Privacy Practices
Customer Interaction Skills
Adaptability to Change
Experienced with Microsoft Office Suite
Clear Communication Skills
Administrative support
Timeline
Life Skills Coach
Bowen Health
03.2019 - 11.2024
Intern
Adams Wells Crisis Center
01.2012 - 05.2012
Bachelor of Science - Human Services
Indiana Institute of Technology
08.2010 - 05.2012
Bachelor of Science - Business Management
Indiana Institute of Technology
08.2006 - 05.2012
Billing Specialist
CenturyLink
11.1997 - 02.2019