Summary
Overview
Work History
Education
Skills
Timeline
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Christina Lopez

Customer Service
Decatur

Summary

Results-driven professional with strong focus on empowering individuals to achieve personal growth. Demonstrates collaborative approach, adapting seamlessly to changing needs while maintaining high standards. Skilled in communication, problem-solving, and motivational techniques, ensuring reliable support and impactful outcomes. Known for fostering positive relationships and delivering effective strategies for personal development.

Overview

27
27
years of professional experience
8
8
years of post-secondary education

Work History

Life Skills Coach

Bowen Health
03.2019 - 11.2024
  • Implemented creative problem-solving techniques, assisting clients in overcoming challenges and achieving success.
  • Managed caseload efficiently while maintaining detailed records of all client interactions ensuring accurate tracking of progress towards goals.
  • Promoted a positive mindset among clients by teaching resilience-building strategies like reframing negative thoughts or practicing gratitude exercises daily.
  • Developed personalized coaching plans for each client, resulting in improved goal setting and achievement.
  • Developed and maintained relationships with community organizations and agencies.
  • Established strong rapport with clients, creating an open and trusting environment for honest communication.
  • Collaborated with other professionals to provide comprehensive support services for clients, promoting overall wellbeing.
  • Monitored progress towards service plan goals.
  • Facilitated the development of healthy coping mechanisms through mindfulness exercises and guided reflection activities.

Billing Specialist

CenturyLink
11.1997 - 02.2019
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Worked with multiple departments to check proper billing information.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Identified, researched, and resolved billing variances to maintain system accuracy.
  • Identified opportunities for process improvement, leading to more streamlined billing operation.
  • Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
  • Contributed to positive work environment by offering support and guidance to junior billing staff.
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on daily basis.
  • Collaborated with Project Managers and Technicians to increase revenue retention by setting up follow-up system to track tower installation for mobile carriers.

Intern

Adams Wells Crisis Center
01.2012 - 05.2012
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

Education

Bachelor of Science - Business Management

Indiana Institute of Technology
Fort Wayne, IN
08.2006 - 05.2012

Bachelor of Science - Human Services

Indiana Institute of Technology
Fort Wayne, IN
08.2010 - 05.2012

Skills

Effective Listening and Engagement Strategies

Timeline

Life Skills Coach

Bowen Health
03.2019 - 11.2024

Intern

Adams Wells Crisis Center
01.2012 - 05.2012

Bachelor of Science - Human Services

Indiana Institute of Technology
08.2010 - 05.2012

Bachelor of Science - Business Management

Indiana Institute of Technology
08.2006 - 05.2012

Billing Specialist

CenturyLink
11.1997 - 02.2019

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Christina LopezCustomer Service