Christina Lopez
Stuart,FL
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with a hardworking nature and an adaptable approach.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Doctors House Calls
01.2021 - Current
- Used DrChrono/ Athena Health EMR to schedule appointments.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Received patient deductibles, co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Explained plans for treatment and payment options.
- Generated monthly statements to check outstanding balances.
- Facilitated communication between patients and various departments and staff.
Patient Service Representative
South Florida Orthopaedics & Sports Medicine
10.2018 - 10.2020
- Compile and review medical charts.
- Balance deposits and credit card payments each day.
- Oversee financial operations, producing invoices, processing payments and preparing deposits.
- Generate monthly statements to check outstanding balances.
- Assist patients in filling out check-in and payment paperwork.
- Take co- payments and compile daily financial records.
- Use Next Gen to schedule and manage patient appointments.
- Facilitate timely check-in by greeting visitors and establishing purpose of visits.
- Compiled and reviewed medical charts.
- Explained plans for treatment and payment options.
Patient Service Representative
Michael E. Lustgarten
01.2011 - 10.2018
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Compiled and reviewed medical charts.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Received patient deductibles, co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Used Agastha EMR to schedule appointments.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Education
Dental Office Administrative/Billing Certificate
Academy of Dental Practice Careers
Online Course With Dentrix Training03.2023
Certificate - Medical Coding And Billing
MedVance Institute
Stuart, FL01.2006
Skills
- Insurance Verification
- Payment collection
- Coding understanding
- Patient Health Information Access
- Delinquent Accounts Monitoring
- Multi-Line Telephone Systems
- Claims Handling and Coverage Verification
- Billing Inquiries
- Medical Records Maintenance
- Registration and Scheduling
- Coordinate Referrals
- HIPAA Compliance
- Financial Needs Determination
REFERENCES
Nancy Buddie- Medical Billing Specialist
772-284-2313
Alexandra Gamble- ARNP
603-660-8378
Tania Duran - Medical Office Adminstrator
772-985-5866
Timeline
Patient Service Representative
Doctors House Calls
01.2021 - Current
Patient Service Representative
South Florida Orthopaedics & Sports Medicine
10.2018 - 10.2020
Patient Service Representative
Michael E. Lustgarten
01.2011 - 10.2018
Dental Office Administrative/Billing Certificate
Academy of Dental Practice Careers
Certificate - Medical Coding And Billing
MedVance Institute
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