Christina Lopez
Peyton,CO
Summary
Dynamic and adaptive professional with a proven track record in team leadership and exceptional customer service. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating adept cash handling and a friendly demeanor. Skilled in fostering team collaboration and creativity to achieve business goals.
Overview
20
20
years of professional experience
Work History
Barista
Java Detour
Roseville, CA
02.2024 - 05.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
Customer Service Cashier/Manager
Bath and Body Works (AAFES)
Ramstien , Germany
01.2022 - 02.2023
- Greeted customers and provided friendly customer service.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Bartender/Manager
TopGolf
Augusta, GA
07.2019 - 11.2021
- Developed schedules for bartenders, servers and other staff members.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Monitored daily sales transactions to ensure accuracy.
- Assisted in resolving customer complaints or issues quickly and courteously.
- Promoted a safe working environment by adhering to safety regulations and policies.
- Provided exemplary customer service at all times while interacting with patrons.
Bartender/Server
The Salty Dog Cafe
Hilton Head Island, SC
05.2017 - 11.2018
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Bartender/Server
Andrew's Bar and Grille
Augusta, GA
08.2016 - 01.2017
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
Restaurant Bar Manager/Bartender
Bunz & Company
Rosevile, CA
06.2013 - 09.2013
- Conducted weekly inventory, placed orders for liquor and beer, and tracked stock levels to ensure adequate supply.
- Developed and implemented new drink recipes to keep the menu fresh and interesting for customers.
- Supervised staff in the preparation of drinks, ensuring accuracy in accordance with company standards.
- Managed cash register operations, including taking payments from customers, issuing change and providing receipts.
- Provided excellent customer service by anticipating guests' needs, responding promptly to requests, greeting each guest warmly upon arrival.
File Clerk
Hazelrigg Risk Management
Sacramento, CA
01.2006 - 02.2007
- Organized and filed documents according to established procedures.
- Monitored file inventory levels and reordered supplies as necessary.
- Scanned documents into electronic database system for archiving purposes.
- Performed data entry tasks related to filing activities.
Receptionist
National Property Inspections (NPI)
Roseville, CA
07.2004 - 09.2005
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
High School Diploma -
Oakmont High School
Roseville, CA05-2007
Skills
- Team collaboration
- Adaptive and creative
- Friendly and outgoing
- Exceptional customer service
- Professional demeanor
- Team leadership
- Cash handling
- Opening and closing coordination
Timeline
Barista
Java Detour
02.2024 - 05.2024
Customer Service Cashier/Manager
Bath and Body Works (AAFES)
01.2022 - 02.2023
Bartender/Manager
TopGolf
07.2019 - 11.2021
Bartender/Server
The Salty Dog Cafe
05.2017 - 11.2018
Bartender/Server
Andrew's Bar and Grille
08.2016 - 01.2017
Restaurant Bar Manager/Bartender
Bunz & Company
06.2013 - 09.2013
File Clerk
Hazelrigg Risk Management
01.2006 - 02.2007
Receptionist
National Property Inspections (NPI)
07.2004 - 09.2005
High School Diploma -
Oakmont High School
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