Christina Lopez
Freedom,CA
Summary
A seasoned leader from First Class Cleaning Service, I excel in workload prioritization and fostering strong leadership. My tenure is marked by enhancing customer satisfaction and maintaining high safety standards, leading to significant repeat business. Skilled in customer relationship management and inventory control, I drive team success through meticulous attention to detail and effective task delegation.
Overview
16
16
years of professional experience
Work History
Cleaning Team Leader
First Class Cleaning Service
03.2009 - Current
- Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
- Developed tailored cleaning plans for clients with unique requirements or special circumstance.
- Enhanced client satisfaction through consistent high-quality service delivery and attention to detail.
- Conducted thorough inspections to ensure cleanliness standards were consistently met across all houses and offices serviced by the team.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Maintained time management throughout jobs ensuring maximum cleaning service during times provide.
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
Manager
First Class Cleaning Service
10.2017 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily jobs and mentoring team members.
- Oversaw inventory management, optimizing product levels, and reducing shortages.
- Set timeline expectations for multiple teams, monitoring progress and providing constructive feedback as neede.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Associate of Science - Computer Business Technology And Psychology
Cabrillo College
Aptos, CA06-2028
Skills
- Workload prioritization
- Strong leadership
- Task delegation
- Health and safety compliance
- Customer service-focused
- Training and mentoring
- Customer relationship management
- Inventory replenishment
- Teamwork and collaboration
- Attention to detail
- Time management
Timeline
Manager
First Class Cleaning Service
10.2017 - 01.2025
Cleaning Team Leader
First Class Cleaning Service
03.2009 - Current
Associate of Science - Computer Business Technology And Psychology
Cabrillo College
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