Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christina Lopez

Largo,FL

Summary

Dynamic Patient Access Representative with a proven track record at Baycare, excelling in HIPAA compliance and patient registration. Demonstrated strong empathy and problem-solving skills while providing exceptional customer service and navigating complex healthcare systems. Committed to fostering teamwork and enhancing patient experiences in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Patient Access Representative

Baycare
St. Petersburg, FL
07.2018 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Registration for outpatient imaging and labs
  • Pre registration

Resident Assistant

Angel Care
St. Petersburg, FL
08.2017 - 10.2018

Helping residents with showers and meals

Passing out medication

Helping with dressing and changes

Assisting in any other help needed.

Child Assistance Aide

Idiscover Christian Academy
St. Petersburg, FL
11.2016 - 03.2017
  • Observed and monitored activities
  • Supported children's development by encouraging teamwork and understanding of others.
  • Play time
  • Assistance with bathroom, snack time, and nap time.

Education

High School Diploma - ROTC

Dunedin High School
Dunedin, FL
06.2013

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Patient check-in
  • Multitasking and organization
  • Appointment scheduling
  • Registration and admissions
  • Phone and email etiquette
  • Medical terminology
  • Healthcare systems navigation
  • Strong empathy
  • Problem-solving
  • Insurance billing
  • Language fluency
  • Scheduling diagnostic procedures

Languages

Spanish
Native or Bilingual

Timeline

Patient Access Representative

Baycare
07.2018 - Current

Resident Assistant

Angel Care
08.2017 - 10.2018

Child Assistance Aide

Idiscover Christian Academy
11.2016 - 03.2017

High School Diploma - ROTC

Dunedin High School
Christina Lopez