Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christina Lopez

Largo,FL

Summary

Dynamic Patient Access Representative with a proven track record at Baycare, excelling in HIPAA compliance and patient registration. Demonstrated strong empathy and problem-solving skills while providing exceptional customer service and navigating complex healthcare systems. Committed to fostering teamwork and enhancing patient experiences in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Patient Access Representative

Baycare
07.2018 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Registration for outpatient imaging and labs
  • Pre registration

Resident Assistant

Angel Care
08.2017 - 10.2018

Helping residents with showers and meals

Passing out medication

Helping with dressing and changes

Assisting in any other help needed.

Child Assistance Aide

Idiscover Christian Academy
11.2016 - 03.2017
  • Observed and monitored activities
  • Supported children's development by encouraging teamwork and understanding of others.
  • Play time
  • Assistance with bathroom, snack time, and nap time.

Education

High School Diploma - ROTC

Dunedin High School
Dunedin, FL
06.2013

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Patient check-in
  • Multitasking and organization
  • Appointment scheduling
  • Registration and admissions
  • Phone and email etiquette
  • Medical terminology
  • Healthcare systems navigation
  • Strong empathy
  • Problem-solving
  • Insurance billing
  • Language fluency
  • Scheduling diagnostic procedures

Languages

Spanish
Native or Bilingual

Timeline

Patient Access Representative

Baycare
07.2018 - Current

Resident Assistant

Angel Care
08.2017 - 10.2018

Child Assistance Aide

Idiscover Christian Academy
11.2016 - 03.2017

High School Diploma - ROTC

Dunedin High School
Christina Lopez