Christina Loughlin
Summary
Detail-oriented individual with excellent liaison skills and the ability to prioritize task, and proficient in EPIC, desires a in product services and management analyst position in revenue cycle, bringing 10+years’ experience and specialized knowledge in record keeping, office support, and report coordination.
Overview
20
20
years of professional experience
Work History
OFFICE MANAGER/Accounts Receivable Specialist
Metro Franchising Commissary, LLC
12.2018 - Current
- Review accounts on monthly basis to assess aging and pursue collection of funds
- Contact clients with past due accounts to formulate payment plans and discuss restructuring options
- Process bill reminders and consulted with third-party collection agency to resolve past-due customer accounts
- Prepare billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy
- Reconcile accounts receivable ledger to verify payments and resolve variances
- Apply more than 600 payments per week
- Track contracts, proposals and waivers to keep billing accurate and current
- Manage monthly reconciliation schedules for assigned accounts
- Report financial data and update financial records in ledgers and journals.
Secretary/Surgical Coordinator/Collections Specialist
NEW YORK PRESBYTERIAN HOSPITAL
11.2016 - 12.2018
- Expertly managed planning, scheduling and coordination of outpatient procedures
- Verified insurance coverage and obtained pre-authorizations
- Checked patients in and out and collected payments
- Registered and verified patient records before triage with most up-to-date information
- Contacted hospitals to confirm patients’ medical histories and prevent inaccurate diagnoses and treatments
- Organized patient files and streamlined operations to improve efficiency
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Managed office bookkeeping with insurance billing and patient payments
- Carried out front office duties utilizing data entry skills in framework of medical database
- Answered telephone calls to offer office information, answer questions and direct calls to staff
- Used EPIC System
Surgical Coordinator
FIFTH AVENUE SURGERY CENTER
08.2011 - 11.2016
- Utilized my clinical knowledge to schedule appropriate procedures/surgeries per provider orders
- Scheduled office based and hospital procedures consistent with the patient diagnosis and procedure request
- Responsibilities included:
- Scheduled office and hospital based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code
- Interfaced with appropriate vendor staff to ensure all necessary equipment will be on site for office and hospital-based procedures, including scheduling with contracted anesthesia groups
- Interfaced with appropriate hospital/facility staff to ensure a cohesive working relationship in providing patient care serves
- Entered notes/special instructions needed for scheduling in the electronic medical record
- Completed pre-procedure phone calls and confirm appointment times with patients via telephone
- Performed all aspects of patient care in an environment that organized patient safety and reduced the likelihood of medical/health care errors
- Assist other members of the department as needed
- Verified insurance coverage and obtained pre-authorizations
- Expertly managed planning, scheduling and coordination of outpatient procedures
- Reviewed collection reports to determine status of collections and amounts of outstanding balances
- Used skip tracing resources to locate debtors and updated information in company system
- Inputted all data and kept records in EPIC
Office Manager/Administrator/Billing Specialist
BETH ISRAEL MEDICAL GROUP
02.2004 - 08.2011
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Utilized client and staff feedback to maintain customer partnerships and increase revenue
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management
- Evaluated employee records and productivity to complete employee evaluations
- Coached new hires on company processes while managing employees to achieve maximum production
- Maintained computer and physical filing systems
- Oversaw quality control and productivity rates to increase revenue and production times
- Coordinated special projects and managed schedules
- Compared vendor prices and negotiated for optimal savings
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Responsible for using EPIC for all daily tasks.
Education
Nassau Community College
Garden City, NYSkills
- Excellent organizational skills and ability to handle multiple tasks
- Managing Files and Records
- Managing Revenue Projections
- Proficient in EPIC, ECW- EMR, Athena
- Accounts Payable
- Bill Payment and Recordkeeping
- Accounts Receivable
- Excellent with Excel
- Knowledgeable with HIPPA rules
- Scheduling and Coordinating
- Complex Problem-Solving
- Staff Management
Language
Fluent in Spanish
Timeline
OFFICE MANAGER/Accounts Receivable Specialist
Metro Franchising Commissary, LLC
12.2018 - Current
Secretary/Surgical Coordinator/Collections Specialist
NEW YORK PRESBYTERIAN HOSPITAL
11.2016 - 12.2018
Surgical Coordinator
FIFTH AVENUE SURGERY CENTER
08.2011 - 11.2016
Office Manager/Administrator/Billing Specialist
BETH ISRAEL MEDICAL GROUP
02.2004 - 08.2011
Nassau Community College
Similar Profiles
Shehroze AbbasShehroze Abbas
Assistant Store Manager at Metro Franchising (Dunkin' Donuts)Assistant Store Manager at Metro Franchising (Dunkin' Donuts)
SIVANISHA YASOTHARANSIVANISHA YASOTHARAN
crew member Dunkin donuts at Metro Franchising Dunkin Donutscrew member Dunkin donuts at Metro Franchising Dunkin Donuts
KALONDA CLOYDKALONDA CLOYD
Owner and Chief Operating Officer at UG Commissary LLCOwner and Chief Operating Officer at UG Commissary LLC
Nancy DominguezNancy Dominguez
Office Manager / Accounts Receivable Specialist at Dakota Premium Hardwoods, LLC (Wurth Group)Office Manager / Accounts Receivable Specialist at Dakota Premium Hardwoods, LLC (Wurth Group)
Kimberlee BrunsonKimberlee Brunson
Office Manager/Accounts Receivable Specialist at Epic Auto SalesOffice Manager/Accounts Receivable Specialist at Epic Auto Sales