Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Christina Louie

UI / UX Designer
Houston,Texas

Summary

Experienced Senior Business Analyst with over 10 years of experience across the Mortgage and Oil/Gas & Energy industries. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Senior Business Analyst

HCLTech
Remote, TX
10.2019 - Current
  • Conducted interviews with key 5-7 business users, quarterly, to collect information on business processes and user requirements.
  • Converted abstract ideas and requirements into user personas, storyboards user flows, and polished user interfaces.
  • Recommended design changes and iterative updates to IT manager.
  • Identified process inefficiencies through gap analysis and outlined sensible solutions.
  • Developed relationships with 20 development and testing resources across 4 squads.
  • Implemented dashboard views to provide metrics, reducing 80% manual reporting efforts.

Lead Business Systems Analyst

Black Knight
Houston, Texas
06.2011 - 09.2019
  • Developed 4 real estate products with complex customizations and solutions for a major banking company.
  • Collaborated with 2-3 product management stakeholders to understand client requirements.
  • Participated in product design sessions to define user personas, create user flows, wireframes, and data mappings.
  • Led initiative to redesign and standardize templates for client implementation guide and functional specification documentation

Education

BBA - Management Information Systems

University of Houston
Houston, TX
05.2007 - 05.2011

Skills

Project Management

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Certification

Microsoft Certified: Power Platform Fundamentals

Timeline

Microsoft Certified: Power Platform Fundamentals

08-2022

Senior Business Analyst

HCLTech
10.2019 - Current

Lead Business Systems Analyst

Black Knight
06.2011 - 09.2019

BBA - Management Information Systems

University of Houston
05.2007 - 05.2011

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Christina LouieUI / UX Designer