Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Christina Louthan

Christina Louthan

Ypsilanti

Summary

Compassionate, detail-oriented Caregiver and Med Tech recognized for exceptional customer service and communication skills. Proven ability to manage time effectively while delivering high-quality care and maintaining precise documentation. Proficient in Microsoft Excel and Word, leveraging technology to enhance patient support and streamline processes. Dedicated to fostering a positive environment that promotes well-being and builds trust among patients and families. Has history as well as personal experience advocating for LGBTQIA+ rights and educated in supporting queer youth by any means necessary while also respecting boundaries.


Skills include: Customer service, Communication skills, Time management, Computer literacy, Microsoft excel, Microsoft word, English, Documentation review, LGBTQ+ advocacy, Youth Advocacy, and Cultural sensitivity.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Caregiver/Med Tech

GILBERT RESIDENCE
01.2025 - Current
  • Utilized medicinal systems to monitor and report on individual care, including lab results, allergies, and vital signs
  • Offered strong customer service skills, keeping residents happy and properly cared for.
  • Trained and supervised new caregivers and Med Techs on customer service training, safe and reliable medical care, bedside manner, and doing so with proper time management.
  • Developed relationships with new and existing staff members, and assisted staff members in their career development and what they could improve on, while also asking for feedback as well.
  • Educated residents on their conditions and current medications

Cashier/Customer Service

MR. PIZZA
02.2024 - 08.2024
  • Trained and supervised new employees on customer service training, including specific script recitation, conflict resolution, and data entry practices towards outgoing orders
  • Accurately managed cash and credit card transactions
  • Managed outgoing orders from customers in a timely and efficient manner
  • Communicated clearly to coworkers

Sales Associate and Waitress

Red Robin
04.2022 - 10.2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

High School -

Penn Foster High School
Ypsilanti, MI
05.2024

Women And Gender Studies

Early College Alliance @ Eastern Michigan University
Ypsilanti, MI
03-2024

Skills

  • Customer service
  • Resident Counsel Advocate
  • Communication skills
  • Time management
  • Computer literacy
  • Microsoft excel
  • Microsoft word
  • English
  • Documentation review

Certification

Introductory Coursework in Pharmacy Technician

Timeline

Caregiver/Med Tech

GILBERT RESIDENCE
01.2025 - Current

Cashier/Customer Service

MR. PIZZA
02.2024 - 08.2024

Sales Associate and Waitress

Red Robin
04.2022 - 10.2022

High School -

Penn Foster High School

Women And Gender Studies

Early College Alliance @ Eastern Michigan University

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