Christina Lowe
Summary
Accomplished and reliable professional excelling in the adept management of multiple priorities while maintaining a positive and proactive approach. Demonstrates a proactive attitude, willingly taking on additional responsibilities to surpass team objectives.
Overview
12
12
years of professional experience
Work History
Front Desk Administrator
Grand Lake Optometry
12.2022 - Current
- Upheld an organized reception area, fostering a welcoming atmosphere for clients and visitors, while enhancing customer satisfaction by promptly addressing inquiries and resolving concerns throughout the office.
- Fostered patient loyalty and repeat business through strong relationship development. Enhanced overall patient experience by providing exceptional customer service and promptly addressing concerns.
- Streamlined office operations by managing appointment scheduling and updating patient records.
- Supported practice growth by consistently promoting and upselling optical products and services.
- Aided patients in selecting eyewear, ensuring an optimal fit for visual comfort, aesthetics, and satisfaction, promoting a sense of pride in wearing their selected eyewear.
- Provided support in the dispensing area, ensuring timely delivery of eyeglasses and contact lenses.
- Educated patients on proper contact lens care, reducing complications and infections. Additionally, I offered specialized training for first-time contact lens wearers to ensure a smooth and informed initiation to this visual correction method.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Streamlined billing processes by implementing efficient workflows and utilizing advanced software tools.
Optometric Technician
Grand Lake Optometry
10.2021 - Current
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
- Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Increased overall efficiency within the practice by assisting in inventory management and ordering supplies as needed.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
Operations Coordinator
Foresight Mental Health
12.2019 - 08.2020
- Oversaw all billing, purchasing, scheduling and clerical procedures for two primary mental health clinics, as well as manage physical office upkeep while in-person
- Boosted productivity by establishing effective communication channels between departments.
- Advised all existing and new clients with provider selection, scheduling, billing, insurance and appointments with discretion and patience through phone, email, salesforce and in-person
- Spearheaded a research project to allow international company expansion.
- Streamlined operations by implementing efficient processes and procedures.
Front Desk
Soulcycle
03.2019 - 02.2020
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Streamlined check-in process for members, resulting in reduced wait times and increased satisfaction.
- Handled incoming phone calls and promptly responded to inquiries via email, telephone and in-person
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Effectively resolved member conflicts or concerns, promoting a harmonious gym environment.
Nike Retail Associate
Nike
07.2018 - 12.2019
- Enhanced customer satisfaction by providing personalized assistance, product recommendations, excellent customer service, while addressing inquiries and resolving issues swiftly.
- Increased sales revenue by offering targeted promotions and upselling related items.
- Assisted in conducting periodic physical inventories, ensuring accurate records of all stocked items.
- Improved stockroom efficiency by implementing a streamlined inventory management system.
- Received and processed incoming shipments, verifying accuracy against purchase orders and invoices.
Caterer & Server
Red Door Catering
10.2018 - 04.2019
- Streamlined event preparation process for increased efficiency, ensuring timely delivery of high-quality catering services.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Implemented strict food safety standards, maintaining a clean and sanitary work environment at all times.
- Busing and setting tables as needed, and performed setup and breakdown of various stations
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Caretaker
Bollini Household
01.2017 - 05.2018
- I provided weekly care for two boys, aged 12 months and 5 years. My responsibilities included adhering to scheduled feedings, organizing recreational activities, facilitating socialization opportunities, managing school pickups, and creating a conducive environment for English language immersion lessons.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- During my care with the Bollini family, the 5 year old went from novice low to novice mid in English proficiency while maintaining fluency in Italian and Dutch. The 1 year old displayed comprehension in Italian, Dutch, and English.
Cashier and Crew Member
Target
01.2015 - 08.2016
- Assisted guests throughout their checkout journey while placing emphasis on high customer service.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash and card transactions.
- Tasks included handling cash, credit, check transactions, resolving guest complaints and carrying out transactions on a POS system.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Stage Manager
Oakland Technical Repertory
03.2012 - 05.2016
- Enhanced production quality by implementing efficient stage management techniques and processes.
- Streamlined communication between departments for smoother rehearsal and production processes.
- Managed resources effectively, ensuring timely setup and breakdown of stage equipment.
- Collaborated with directors and producers to achieve desired artistic vision for productions.
- Oversaw successful execution of technical cues during live performances, ensuring seamless transitions between scenes.
- Maintained a safe working environment through proper implementation of safety protocols and procedures.
- Organized rehearsal schedules, maximizing productivity and minimizing conflicts among cast members and crew.
Education
Bachelor of Science - Biology
Berkeley City College
Berkeley, CA12.2024
Bachelor of Science - International Psychology And International Business
Webster University Leiden
Leiden, The Netherlands12.2020
Skills
- Word Processing
- Expertise on Office Ally and Officemate Practice Management Software
- Conflict Management and Resolution
- Effective Planning
- Record keeping
- Attention to detail
- Basic accounting
- Organizational capabilities
- Multitasking abilities
- Scheduling coordination
- Document management
- Time management expertise
- Telephone etiquette
- Customer service focus
- Interpersonal skills
- Exceptional communication
- Tonometry Testing
- Glasses Repair
- Insurance Processing
- Patient Testing
- Customer Education
- Optical Measuring
- Eyewear Advising
- Patient Discharge Consultation
- Medical History Collection
Websites
Timeline
Front Desk Administrator
Grand Lake Optometry
12.2022 - Current
Optometric Technician
Grand Lake Optometry
10.2021 - Current
Operations Coordinator
Foresight Mental Health
12.2019 - 08.2020
Front Desk
Soulcycle
03.2019 - 02.2020
Caterer & Server
Red Door Catering
10.2018 - 04.2019
Nike Retail Associate
Nike
07.2018 - 12.2019
Caretaker
Bollini Household
01.2017 - 05.2018
Cashier and Crew Member
Target
01.2015 - 08.2016
Stage Manager
Oakland Technical Repertory
03.2012 - 05.2016
Bachelor of Science - Biology
Berkeley City College
Bachelor of Science - International Psychology And International Business
Webster University Leiden
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