Christina Lowery
Toledo,OH
Summary
Driven professional with a track record of enhancing customer experience and fostering positive relationships at Otterbein Senior Living. Excelled in team collaboration and creative planning, significantly improving service delivery. Demonstrates exceptional organizational skills and a friendly, positive attitude, ensuring high levels of resident satisfaction and loyalty.
Overview
2024
2024
years of professional experience
Work History
Culinary Sever
Otterbein Senior Living
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Supported special events delivering attentive service for a memorable experience.
- Maintained detailed knowledge of menu offerings, enabling accurate answers to customer questions and informed recommendations.
- Assisted in training new staff members, sharing expertise and fostering a supportive team environment for continued success.
- Collaborated with kitchen staff to ensure timely preparation and presentation of high-quality dishes.
- Set up dining areas according to established guidelines, creating an inviting atmosphere for residents.
Housekeeping Room Attendant
Belamere Suites
01.2023 - 06.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
Bank Teller
Fifth Third Bank
07.2017 - 06.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Education
High School Diploma -
Central Catholic High School
Toledo05.2006
Skills
- Senior living experience
- Relationship Building
- Resident support
- Customer Service
- Flexibility
- Creative Planning
- Friendly, Positive Attitude
- Teamwork and Collaboration
Timeline
Housekeeping Room Attendant
Belamere Suites
01.2023 - 06.2023
Bank Teller
Fifth Third Bank
07.2017 - 06.2022
Culinary Sever
Otterbein Senior Living
High School Diploma -
Central Catholic High School
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