CHRISTINA LUCAS
Peoria,AZ
Summary
Experienced Real Estate Office Administrator with 20 years experience in overseeing all aspects of office operations and providing comprehensive administrative support.
Overview
27
27
years of professional experience
Work History
Administrative Assistant/Receptionist
Berkshire Hathaway HomeServices Arizona Properties
11.2022 - 08.2024
- Answered multi line switchboard.
- Schedule and maintain office conference rooms.
- Greet incoming clients.
- Schedule/Distribute Monthly Agent Floor/AOC Calendar
- Create and Distribute Monthly Office Calendar
- Distribute incoming deliveries received for agents/staff.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Provide Broker administrative assistance when needed.
- Provide administrative assistance to agents when needed.
- Sign out/in needed Open House Signs to agents.
- Design and post New Sales, Listing and New Agent flyers on company social media sites
- Design open house flyers for agents to post on social media and email.
- Design Birthday and Anniversary Flyers
- Submit property sign post requests received by agents
- Distribute commission packages received to accounting
- Maintain office equipment
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Recruiting
Century 21 Arizona Foothills
09.2020 - 11.2022
- Text Communicate with Real Estate Students through CRM system
- Follow up with students on progress in real estate school
- Scheduled new hire meeting for Broker
- Implemented targeted recruiting strategies to fill specialized roles within tight deadlines.
- Assisted in recruiting top talent, conducting interviews, and making hiring recommendations to management.
- Assisted human resources in recruiting qualified candidates to fill open positions within the residential program.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
Administrative Assistant
RE/MAX Achievers
06.2002 - 07.2005
- Maintained Agent Broker Files for compliance
- Notified Agents of required Listing and Sales File documentation needed to complete file.
- Backup to Receptionist
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
Front Office Receptionist
Coldwell Banker
01.1998 - 06.2001
- Answered multi line switchboard
- Distributed faxes and mail
- Entered commission information into database
- Scheduled and maintained office conference rooms
- Greeted incoming clients
- Ordered office supplies
- Maintained office equipment
Education
High School Diploma -
Centennial High School
Peoria, AZ07.1995
Skills
- CRM: The Real Recruiter
- Moxie
- Social Media: Facebook, Instagram
- IOS
- Windows
- Skyslope
- Lone Wolf
- Canva
- Office administration
- Administrative support
- Office management
- Multi-line phone systems
- Office equipment maintenance
Timeline
Administrative Assistant/Receptionist
Berkshire Hathaway HomeServices Arizona Properties
11.2022 - 08.2024
Recruiting
Century 21 Arizona Foothills
09.2020 - 11.2022
Administrative Assistant
RE/MAX Achievers
06.2002 - 07.2005
Front Office Receptionist
Coldwell Banker
01.1998 - 06.2001
High School Diploma -
Centennial High School
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