Christina Lucente
Chicago,IL
Summary
A dedicated and highly experienced professional with over 20 years in medical billing, office management, customer service, and telecommunications. Proven expertise in managing high-volume calls, coordinating schedules, handling billing, and ensuring smooth office operations. Seeking to contribute my skills and expertise in a dynamic healthcare or administrative role.
Experienced with conducting thorough inspections and identifying areas for improvement. Utilizes range of inspection techniques to ensure compliance with standards. Track record of effective collaboration and problem-solving to enhance operational efficiency.
Overview
28
28
years of professional experience
Work History
Billing Inspector
Chicago Express LLC
05.2023 - Current
- -Dispatch Truck
- -Inspect truck
- -check license/permits for certain shipments
- -Bill logistic shipments
911 Dispatcher Telecommunications
UIC Police
08.2023 - 09.2024
- Answered emergency and non-emergency calls, dispatching appropriate resources (Police/Security).
- Assisted in critical incidents and routine calls, providing accurate information to ensure proper response, great communication, very organized, good listener, stay calm under stressful situations, teamwork, problem solver
- Managed high call volumes, multitasking effectively to prioritize dispatches.
- Worked with CADS and LEADS, providing timely communication and updates.
- Coordinated hospital-related calls, including Code Bert calls and patient assists.
Medical Biller / Office Manager
Archer Family Medical Group LLC
01.2012 - 01.2021
- Processed medical billing, utilizing CPT and DX codes for hospital/office claims.
- Handled insurance claim corrections, including appeals and Worker’s Comp claims.
- Managed high-volume calls, providing customer service and assisting with authorizations and insurance inquiries.
- Supervised employee scheduling, payroll (ADP), and office management tasks.
- Led A/R reporting and profit & loss reports, including bank deposits and account balancing.
- Coordinated H/R functions, such as onboarding and training, approved time off, and vendor management.
- Worked with patients to explain lab results and provided insulin when necessary, assisting with dietician setup.
Office Manager / Medical Biller
P & A Medical Billing INC
01.1998 - 01.2011
- Started at the front desk, progressing to Office Manager.
- Managed office tasks, including insurance eligibility, scheduling, and answering high-volume calls.
- Handled billing for both hospital and office settings, managing denied claims, insurance corrections, and Worker’s Comp cases.
- Oversaw office supplies, payroll, and vendor relationships, ensuring smooth office operations.
- Maintained daily A/R and year-end reports, as well as profit & loss statements.
Education
High School Diploma -
Queen of Peace High School
01.1998
Skills
- Medical Billing (CPT & DX Codes, Insurance Claims, Appeals)
- Office Management (Scheduling, Payroll, Vendor Relations)
- High-Volume Call Management
- Customer Service
- Team Leadership & Supervision
- HR & Onboarding
- Data Entry and Reporting
- EMR Systems (Epic, Oracle, Microsoft Word, ADP, ECW, Availity)
- CADS & LEADS
- Quality control
- Visual inspections
- Inspection reporting
- Safety awareness
- Clean driving record
- Equipment inspection
- Paperwork evaluations
- Materials testing
Timeline
911 Dispatcher Telecommunications
UIC Police
08.2023 - 09.2024
Billing Inspector
Chicago Express LLC
05.2023 - Current
Medical Biller / Office Manager
Archer Family Medical Group LLC
01.2012 - 01.2021
Office Manager / Medical Biller
P & A Medical Billing INC
01.1998 - 01.2011
High School Diploma -
Queen of Peace High School