Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Luckett

Toledo,OH

Summary

A visionary dedicated to cultivating impactful leadership and propelling operational success. An accomplished background in Customer Service and Operations Management directly coincides with Delta's core values and will uniquely position me to lead and inspire a diverse team of Flight Attendants. With a results-oriented approach, Capability to strategize and execute initiatives that ensure exceptional metrics, including Safety, Customer NPS, and Employee Satisfaction. Transparent communication style, dedication to compliance, and willingness to embrace a 24/7 global operation underscore my readiness to contribute significantly to the team's triumphs. Let's collaboratively elevate standards, reinforce safety, and drive innovation for an unparalleled journey ahead.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Certified Loan Signing Agent/Notary

Luxelite Notary
01.2021 - Current
  • Over 30 years of customer service experience and RON certified
  • Field Inspection, going to clients homes taking pictures of property condition and residency
  • Familiar with Real Estate terminology, Title Processing, Trust Certifications, Wills, POA’s, I9 Verification and Legal Documents
  • Review loan agreements to verify their completeness and accuracy according to applicable policies
  • Administer oaths and affirmations on legal documents to affirm clients' honor and accountability
  • Ensure that the signer is aware of and understands the loan documents they are signing without interfering with the transaction on behalf of either party
  • Comply with privacy laws by properly disposing of non-processed paperwork with personal and financial data
  • Increase customer satisfaction by facilitating the end-to-end closing process, collecting funds, and explaining the post-closing process to the mortgagee
  • Handle payroll, invoicing and account receivables
  • Travel to nursing homes, clients homes and place of business, providing that extra level of customer service and convenience.

Nursing Assistant

Trilogy Health Services
06.2017 - 06.2021
  • Care for individuals with dementia, Alzheimer's disease, physical disability, those undergoing post- operative recovery and convalescents
  • Take and record vital signs such as temperature, blood pressure, pulse and respiration rates, and blood sugar
  • Clean rooms, change bed linens, and attend to patients' comfort and cleanliness
  • Turn bedfast patients to avoid bedsores or give massages, alcohol rubs and compresses
  • Prepare, serve food or fed patients needing assistance
  • Record food or liquid intake and output
  • Demonstrated respect and regard for the dignity of patients, families, and fellow employees to promote a professional, responsible, and courteous environment
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness
  • Assisted patients with daily activities under the nurse's supervision to provide essential care and emotional support
  • Conducted regular rounds to check on patients' safety and proactively address issues
  • Protected the patient, self, and others from injury during transfers, lifts, and transports by using proper equipment and body mechanics.
  • Supported needs of 25 residents under long-term care

Logistics Coordinator

Charger Logistics Inc
03.2019 - 03.2020
  • Establish and maintain effective relationships with shipper and consignee through professional and timely communication
  • Coordinate flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets
  • Determine terms and conditions for each freight lane, establish carrier confirmation and verifies each shipment accordingly
  • Verify and troubleshoot any issues in shipping customs documentation including but not limited to
  • Proof Of Delivery, Bill Of Lading and Carrier confirmation
  • Coordinate, track and trace loads when required
  • Effectively and efficiently respond to internal and external client inquiries; resolving any conflicts or problems that may arise
  • Analyze booking information from customer to determine and verify service requirements, confirm appropriate routes, border crossing points, and rates and enter information in system
  • Ensure tracking meets established standards but will escalate for resolution as appropriate
  • Managed day-to-day logistics operations, including monitoring incoming deliveries and overseeing late shipments.

Interim Logistics Supervisor

Hub Group
08.2016 - 03.2019
  • Provide exceptional customer service by developing and maintaining good working relationships
  • Resolve customers unique issues quickly to ensure 100% customer satisfaction
  • Build loads in system, dispatch and monitor shipping status in Macropoint
  • Open Amazon tickets in relation to loads, trailer status and estimated load departure
  • Effectively communicate with external customers and carriers ensuring all customer expectations are met
  • Manage all communication mediums with customers using email, phone, EDI and web transactions
  • Proactively handle customer shipment routing request by coordinating and/or dispatching shipment activities and provide specific report requests by the customer
  • Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges
  • Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions of potential problems
  • Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.

District Operations Coordinator

H&R Block
09.2013 - 08.2016
  • Served as an interim Company Support Manager
  • Lead 10-15 District Support associates that managed the centralization and standardization of supply ordering and distribution, associate scheduling, technical asset management, preventative maintenance, and managing other operational and technical tactics
  • Implement, maintain, and support operations of all company-owned tax offices within the region, includes technology, real estate and back-office support
  • Ensure standards are consistently met pertaining to the client experience, associate satisfaction, and the H&R Block brand through office location, technology and physical environment
  • Hire all employees for the tax season including; office leaders, client service professionals and tax professionals Coordinate the set up, shut down and preseason readiness for 72 offices in the district
  • Monitor performance and develop team members to ensure consistent, effective and efficient processes.

Education

Associate of Science - Business

Stautzenberger College
Maumee, OH
06.2010

Skills

  • Operations Management
  • Performance Assessment and Improvement
  • Analytical and Critical Thinking
  • Data Communications
  • Networking and Partnership Development
  • Active Listening and Learning
  • Corrective Actions
  • Staff Development
  • Company Standards Enforcement
  • Budgeting and Expense Reports

Certification

CPR Certification First Aid CPR AED April 2023 to April 2025

Timeline

Certified Loan Signing Agent/Notary

Luxelite Notary
01.2021 - Current

Logistics Coordinator

Charger Logistics Inc
03.2019 - 03.2020

Nursing Assistant

Trilogy Health Services
06.2017 - 06.2021

Interim Logistics Supervisor

Hub Group
08.2016 - 03.2019

District Operations Coordinator

H&R Block
09.2013 - 08.2016

Associate of Science - Business

Stautzenberger College

Similar Profiles

CREATE PROFILE
Christina Luckett