Christina Luckey
700 Apex Road,GA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Sitel
12.2022 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Healthcare Customer Service Representative
NCR
11.2021 - 12.2022
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Assistant Manager
Tacala
05.2017 - 11.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
High School Diploma -
Kendrick High School
Columbus, GASkills
- Data Entry
- Account updating
- Consultative Sales
- Scheduling
- Follow-up skills
- Report Generation
- Paperwork Processing
- Complaint Handling
- Customer consulting
- Store maintenance
- Report Preparation
- Courteous demeanor
- Microsoft Office expertise
- Adaptive team player
- Administrative Support
- Business development understanding
- Escalation management
- Sales closing
- Minute Taking
- Payment Processing
- Executive management support
- Schedule mastery
Timeline
Customer Service Representative
Sitel
12.2022 - 03.2024
Healthcare Customer Service Representative
NCR
11.2021 - 12.2022
Assistant Manager
Tacala
05.2017 - 11.2021
High School Diploma -
Kendrick High School
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