Christina Lynch
Loganville,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Billing Customer Service Representative
ADT Security
07.2007 - 01.2018
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
Data Entry Representative
Unisource
06.2005 - 07.2007
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Updated and maintained customer information, documents and records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Preserved customer confidence and protected operations by keeping information confidential.
- Used computer software to store and retrieve data.
- Created and maintained data entry logs to track data entry activities.
Accounts Payable Specialist
Hilton Jacksonville Riverfront
09.2002 - 06.2005
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Oversaw bookkeeping and accounting systems and entered data into systems accurately.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
Customer Service Billing Specialist
Cingular Wireless
12.1988 - 10.2001
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
Facility Manager
Cingular Wireless
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
Equipment Inventory Specialist
Cingular Wireless
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked with multiple departments to check proper billing information.
- Developed and maintained billing procedures to make timely payments.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Processed and verified invoices to secure accuracy of billing information.
Fraud Prevention Analyst
Cingular Wireless
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Implemented internal controls to maintain integrity and accuracy of financial records.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Executive Administrative Operations Assistant
Cingular Wireless
- Assisted in coordinating implementation of policies and practices across organization.
- Worked with senior management to initiate new projects and assist in various processes.
- Created and managed office systems to efficiently deal with documentation.
- Wrote reports, executive summaries and newsletters.
- Volunteered to help with special projects of varying degrees of complexity.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Took notes and dictation at meetings.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Updated and maintained confidential databases and records.
- Handled incoming and outgoing mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Screened personal and business calls and directed to appropriate party.
- Promoted team productivity by keeping supplies organized and well-stocked.
Education
Criminal Justice/Business Administration - Criminology And Business Ethics
Jones College - Jacksonville
Jacksonville, FLSkills
- Office Systems Management
- Effective Working Relationships
- Complex Product Knowledge/Problem-Solving
- Budget Administration and Operations
- Office Supplies and Inventory and Contract Management
- Data and Security Integrity
- Order and Refund Processing
- Active Listening
- Accounts Payable and Accounts Receivable
- Inbound Phone Calls
- Policy Knowledge/Procedures
- Internal Communications
- Hardware and Software Installation
Timeline
Billing Customer Service Representative
ADT Security
07.2007 - 01.2018
Data Entry Representative
Unisource
06.2005 - 07.2007
Accounts Payable Specialist
Hilton Jacksonville Riverfront
09.2002 - 06.2005
Customer Service Billing Specialist
Cingular Wireless
12.1988 - 10.2001
Facility Manager
Cingular Wireless
Equipment Inventory Specialist
Cingular Wireless
Fraud Prevention Analyst
Cingular Wireless
Executive Administrative Operations Assistant
Cingular Wireless
Criminal Justice/Business Administration - Criminology And Business Ethics
Jones College - Jacksonville
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