Christina Lynch
Henrico,Va
Summary
A position where I can expand my administrative skills and progress my career within Customer service and Management.
Overview
21
21
years of professional experience
Work History
Revenue Cycle Sr. Supervisor
Infian LLC
06.2021 - Current
- Ensure the responsibilities, authorities, and accountability of all direct subordinates are defined and understood by the associates
- Trains and mentor subordinates
- Actively assist in the cross-training of employees within the company
- Work with the client teams to maintain and improve consistent income and adequate control of their A/R
- Assure that all daily checks and balances are in place and carried out
- Analyze and define improvements to the company's process flows and or software system
- Document in writing any procedural changes and discuss communications changes with staff
- Reviews monthly the client's Executive Summaries- outlining areas for improvement
- Sets and achieves realistic closing dates for clients based on the workload of Team Lead, and Follow-up
- Coordinates all aspects of daily work to ensure goals and time frames are met
- Prepares and attends weekly and monthly client meetings
- Keeps accurate documentation regarding all correspondence from and to clients
- Reports the status of all clients to Revenue Cycle Director at least monthly and more often if requested.
Revenue Cycle Team Lead
Infian LLC
02.2020 - 06.2021
- Process Dialysis claims to Governmental and Commercial Insurance companies electronically and manually with ICD-10 and CPT guidelines
- Research claim denials, submit appeals and refund request
- Assign daily workflow to team members, QA productivity, assist with training and questions daily
- Communicate with client’s researching patient insurance, authorizations, Explanation of benefits, tracking of accounts receivable to ensure accuracy
- Track billing issues and trends with insurance companies
- Process month end reports, supporting clinical and financial data.
Pre- Service Team Lead
UHS - Universal Health Services
12.2014 - 01.2020
- Supervised 30 staff members who schedule radiology patient appointments, gather patient demographic information, and prepare patient insurance benefit breakdown
- Processed staff payroll and manger PTO request and call outs
- Screened hiring applicants and conducted interviews
- Managed Training, 90 day reviews, discipline action, daily QA and performance reviews
- Processed Insurance authorizations for high tech radiology procedures
- Researched monthly insurance denials
- Have extensive knowledge of ICD-10 and CPT coding guidelines.
Medicaid Billing Specialist
UHS- Universal Health Services
02.2012 - 11.2014
- Processed Medicaid claims electronically with ICD-9 and CPT coding guidelines, Mailed claims on UB-04 manually with medical records
- Researched claim denials, submitted appealed electronically and manually
- Completed all payor specific edits identified through the billing system
- Resolved issues associated with incomplete claims including follow up of non-transmitted claims
- Recorded daily productivity of claims billed and assured proper documentation in the notes of the patient accounting systems.
Pre- Service Specialist
UHS- Universal Health Services
09.2009 - 02.2012
- Received inbound patient calls to schedule high tech radiology appointments
- Performed scheduling, pre-registration and if needed insurance verification within 24 hours of receipt of reservation/notification for both inpatient and outpatient services
- Contacted physician to resolve issues regarding prior authorization or referral forms
- Contacted patient in a timely and courteous manner to confirm or obtain missing demographic information within Cerner, Invision PDIX, quote/collect patient payment and instruct patients on where to present at time of appointment.
Office Manager
Vista Dental
Richmond, Virginia
05.2008 - 04.2010
- Scheduled patient appointments, greeted patients, registered and collected information as well as co-payments
- Answered telephone and directed calls as needed
- Called patients to remind them of upcoming appointments
- Entered insurance company payments
- Entered in patient treatment plans for doctor
- Also chair side assist with doctor: X-ray Certified
- Supervised two staff members
- Directly billed patients insurance plans to receive payment via mail and websites.
Patient Coordinator
Kool Smiles Pediatric Dentistry
Richmond, Va
11.2007 - 08.2008
Certified Nurse Assistant
Glenburnie Nursing Home
Richmond, Va
02.2007 - 09.2007
John Tyler and J. Sargent Community College
01.2005 - 01.2007
License Practical Nurse
Highland Springs Technical Center
Richmond, Virginia
09.2004 - 06.2005
Certified Nursing Assistant
09.2003 - 06.2004
Education
Henrico High School
01.2005
Timeline
Revenue Cycle Sr. Supervisor
Infian LLC
06.2021 - Current
Revenue Cycle Team Lead
Infian LLC
02.2020 - 06.2021
Pre- Service Team Lead
UHS - Universal Health Services
12.2014 - 01.2020
Medicaid Billing Specialist
UHS- Universal Health Services
02.2012 - 11.2014
Pre- Service Specialist
UHS- Universal Health Services
09.2009 - 02.2012
Office Manager
Vista Dental
05.2008 - 04.2010
Patient Coordinator
Kool Smiles Pediatric Dentistry
11.2007 - 08.2008
Certified Nurse Assistant
Glenburnie Nursing Home
02.2007 - 09.2007
John Tyler and J. Sargent Community College
01.2005 - 01.2007
License Practical Nurse
Highland Springs Technical Center
09.2004 - 06.2005
Certified Nursing Assistant
09.2003 - 06.2004
Henrico High School
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