Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Lynch

Martinez,CA

Summary

Results-driven Membership Director, bringing many years of experience in membership development, sales and optimization. Skilled in developing lasting member rapport based on knowledgeable support and excellent service. Proficient in developing and applying advanced marketing, prospecting and retention strategies to accomplish operational goals. Demonstrated success in building networks and supporting branding objectives. Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Director of Membership & Marketing

Diablo Country Club
Diablo, CA
12.2018 - Current
  • Facilitate all aspects of Membership Development including prospective member recruitment, onboarding, orientation, retention, satisfaction and standards of conduct.
  • Senior Staff Chair for Membership Committee, Long Range Strategic Planning Committee and Standards & Traditions Committee.
  • Maintain accurate records of all current members and membership transactions.
  • Provide guidance on best practices related to membership recruitment.
  • Develop and implement strategic plans to ensure organizational goals are met and to increase membership growth.
  • Prepare presentations for Board & Committee meetings summarizing key developments within the Club.
  • Monitor market conditions and competitor activities to inform business decisions.
  • Collaborate with senior leadership to set long-term objectives for the Club.
  • Implement systems for tracking progress on key initiatives or projects.
  • Provide guidance and direction to subordinates on technical matters related to their job functions.
  • Create detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Facilitate collaboration between teams by encouraging open communication channels.
  • Direct Reports include Communications, IT, Administration and Kids Club.

Human Resource Director

Diablo Country Club
Diablo, CA
10.2009 - Current
  • Created a succession plan, hired and trained a new HR Manager.
  • Continued to support the HR Manager and oversee HR related functions.
  • Developed and implemented human resources policies, procedures, and best practices.
  • Provided guidance on complex labor issues including discrimination, harassment, disability accommodations, leaves of absence.
  • Managed recruitment, selection, onboarding and training processes for new employees.
  • Created compensation and benefits structures to align with market conditions and budget demands.
  • Completed payroll processing functions to ensure accuracy of payments made to employees.
  • Monitored employee attendance records to ensure adherence to company policy.
  • Selected employee benefits packages and designed programs to maximize employee satisfaction with compensation plans.
  • Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of the Club.
  • Created and implemented incentive program for hiring and retaining of employees.
  • Served as a point of contact for employees seeking advice or assistance related to HR matters.
  • Worked with department managers to assess needs.
  • Organized educational workshops to promote safety awareness among staff members.
  • Provided advice on career development opportunities within the organization.
  • Conducted exit interviews with departing employees to identify areas of improvement in the organization's HR management system.
  • Assisted managers in resolving conflicts between team members by providing mediation services.
  • Created job descriptions and evaluated job classifications to ensure fair pay practices.
  • Maintained up-to-date knowledge of industry trends and developments in the field of human resources management.

Server, Trainer, Receiver & Interim AP

Diablo Country Club
Diablo, CA
06.2003 - 09.2009

2003-2007: Server & Trainer in Food & Beverage Operations

  • Assisted in training new servers.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided excellent customer service to ensure satisfaction.

2007-2008: Merchandise Receiver & Inventory Control

  • Received inventory and checked for accuracy of invoice quantities and product descriptions.
  • Verified purchase orders against invoices to ensure correct pricing and quantity.
  • Maintained accurate records of all incoming and outgoing inventory using computerized tracking systems.
  • Performed regular cycle counts in accordance with established procedures.

2008-2009: Interim Accounts Payable

  • Prepared checks for payment of vendor invoices on a timely basis.
  • Conducted periodic reviews of vendor accounts to identify opportunities for cost savings or process improvements.
  • Maintained accounts payable files and records in an organized manner.
  • Entered data into accounting system to maintain accurate financial records.
  • Verified accuracy of coding on invoices prior to processing payments.
  • Provided support during internal and external audits as necessary.

Operations & Financial Aid Leader

Paul Mitchell The School East Bay
Pleasant Hill
06.2008 - 07.2009
  • Responsible for all AP, AR, Payroll, account reconciliation and coordination with CPA.
  • Processed journal entries for accruals, amortization and other adjustments.
  • Maintained the general ledger system to ensure accurate recording of all transactions.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Performed cost analysis for various projects to determine budget requirements.
  • Toured, contracted and onboarded all incoming students.
  • Created finance plan for all incoming students, including applications for student loans and independent pay contracts.
  • Successfully obtained accreditation to facilitate receiving of grant funding and federal loans for the school.
  • Maintained all student records, including attendance, grades, completion of hours and financial status of account.
  • Certified all graduates and faciliated application for State Board testing.

Education

High School Diploma -

College Park High School
Pleasant Hill, CA
06-1999

Some College (No Degree) - Liberal Arts and General Studies

Diablo Valley College
Pleasant Hill, CA

Skills

  • Operations Management
  • Business Administration
  • Sales & Retention Management
  • Media Relations
  • Marketing & Communications
  • Team Leadership
  • Creativity and Innovation
  • Strategic Planning
  • Governance & By-Law Leadership
  • Human Resources Management

Certification

  • Member of CMAA, pursuing CCM designation
  • Member of PCMA, SHRM, Cal Chamber and HR California

Timeline

Director of Membership & Marketing

Diablo Country Club
12.2018 - Current

Human Resource Director

Diablo Country Club
10.2009 - Current

Operations & Financial Aid Leader

Paul Mitchell The School East Bay
06.2008 - 07.2009

Server, Trainer, Receiver & Interim AP

Diablo Country Club
06.2003 - 09.2009

High School Diploma -

College Park High School

Some College (No Degree) - Liberal Arts and General Studies

Diablo Valley College
Christina Lynch