Christina Lynch
Kingsport,TN
Summary
Experienced Medical Assistant with extensive background in patient care, electronic records management, and medical coding. Proven track record in improving patient flow, enhancing documentation accuracy, and maintaining compliance with state regulations. Adept at building positive relationships with patients and families, emphasizing professionalism and ethics.
Overview
23
23
years of professional experience
Work History
In Home Caregiver
Kim Herndon
Kingsport, TN
05.2023 - Current
- Enhanced patient quality of life through compassionate emotional support, physical care, and educational guidance, fostering stronger patient and family relationships.
- Monitored client well-being, safety, and comfort under physician direction, documenting patient status, reporting changes in care needs, and adapting to patient care changes.
- Encouraged, promoted, and implemented clear and concise communication among patients, caregivers, families, and physicians to develop a comprehensive and effective care plan.
- Implemented a secure and safe environment for patients, their privacy rights, and HIPAA regulation protocols. Recognized emergency situations, and executed appropriate procedures.
- Delivered holistic care through hygiene management, meal preparation, household maintenance, and therapeutic activities.
- Managed time effectively to ensure appointments, errands, and tasks were completed on schedule to meet patient and family expectations.
Flexible Delivery Driver
Amazon
Seattle, WA
01.2021 - Current
- Ensured customer satisfaction through timely, accurate, and safeguarded deliveries, managing customer expectations through continuous communications, contributing to positive service ratings.
- Loaded and unloaded vehicles at distribution centers and delivery addresses, handling merchandise in accordance with product standards, and verifying the accuracy of items by shipping documents.
- Received daily delivery instructions and route assignments from dispatch, while completing my day-to-day responsibilities accurately and efficiently.
- Adhered to stringent safety protocols during loading, unloading, securing, inspecting, operation, and maintenance of vehicles.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Efficiently utilized street maps to plan and execute the most efficient routes during service outages from GPS. Safe driving in all weather conditions.
- Promoted and exceeded high customer satisfaction by finding creative solutions and resolving problems with knowledgeable, friendly service.
Medical Assistant
Medical Care PLLC
Elizabethton, TN
08.2009 - 10.2019
- Efficiently manage, process, and input patient information into the EHR system, including outside records, while adhering to HIPAA regulations.
- Attentive and accurate coding experience, and support of billing processes.
- Processed and fulfilled health insurance requests for billing purposes, as well as for company incentives.
- Reliable resource for the successful completion of problematic prior authorizations for coworkers and patients.
- Central supply ordering, maintaining inventory logs, and dispersing and restocking supplies.
- Provider of expert care for patients in many aspects, including, but not limited to, assessments, monitoring, procedures/tests, education, coordination with other facilities, pharmacies, and billing, insurance, and health inquiries.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- 13 years of experience with sanitation processes and protocols for instruments, office equipment, and patient-accessible areas.
- Proficient in office and clerical duties, including handling calls, voicemails, scheduling, patient flow, etc., while maintaining effective interpersonal skills.
- Delivered comprehensive support, problem-solving skills, and training to colleagues while staying abreast of industry developments through ongoing education.
- Proficient with technical challenges and implementing effective solutions.
Patient Care Partner/Certified Nursing Assistant
Mountain States Health Alliance Staffing Agency
Johnson City, TN
10.2006 - 08.2009
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention. Quick, appropriate, and efficient emergency care measures were provided.
- Conducted safety rounds regularly to ensure a safe environment for patients and families, while providing emotional support to both during difficult times.
- Ensured supply rooms and patient areas were equipped with necessary items, tools, and devices. Organized inventory to maintain sufficient stock levels during shifts.
- Assisted with patient admissions, discharges, and transfers using paper charts and the EHR system, maintaining consistent and safeguarded patient privacy practices, with strict adherence to HIPAA protocols.
- Assisted patients with a large scope of activities, including bathing, dressing, grooming, transportation, social and emotional needs, intake and output, and assessments of current health situations in a timely manner, ensuring patient satisfaction.
- Performed a variety of delegated patient care services to support nursing functions and successful patient progress. Collaborated with interdisciplinary teams to provide comprehensive care services.
- Helped create a safe, healthy practice environment by following infection control policies, being involved in equipment and instrument sanitation procedures and protocols, and providing minor housekeeping duties.
- Participated in quality improvement activities within the department, then instructed new employees on proper techniques for performing daily tasks, while continuing job-specific education.
- I worked in many different areas of hospitals, rehabilitation facilities, and surgery centers to aid in staffing Mountain States Health Alliance with many different roles as a PCP. I was a highly requested employee for several different departments.
- Assisted RNs, LPNs, and lab personnel with many procedures and tests, such as but not limited to catheterizations, port placements and removals, PICC line insertions and removals, NG tube placements, suction setups, oxygen setup and administration, care for ventilation, life support, lab draws, EKGs, surgery preps, and comatose patients.
Certified Nursing Assistant
National Health Care Associates Inc. (NHC)
Johnson City, TN
11.2005 - 10.2006
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention. Quick, appropriate, and efficient emergency care measures were provided.
- Conducted safety rounds regularly to ensure a safe environment for patients and families, while providing emotional support to both during difficult times, exhibiting compassionate care and communication regarding issues surrounding death and dying.
- Ensured supply rooms and patient areas were equipped with necessary items, tools, and devices. Organized inventory to maintain sufficient stock levels during shifts.
- Assisted with patient admissions and daily patient documentation using paper charts and the EHR system, maintaining consistent and safeguarded patient privacy practices, with strict adherence to HIPAA protocols.
- Assisted patients with a large scope of activities, including bathing, dressing, grooming, transportation, social and emotional needs, intake and output, and assessments of current health situations in a timely manner, ensuring patient satisfaction.
- Performed a variety of delegated patient care services to support nursing functions and successful patient progress. Collaborated with interdisciplinary teams to provide comprehensive care services.
- Helped create a safe, healthy practice environment by following infection control policies, being involved in equipment and instrument sanitation procedures and protocols, and providing minor housekeeping duties.
- Participated in quality improvement activities within the department, then instructed new employees on proper techniques for performing daily tasks, while continuing job-specific education.
- Provided proficient and highly requested care in all of the nursing assistant departments of this facility to aid in staffing at times.
- Assisted RNs, LPNs, and lab personnel with many procedures and tests, such as, but not limited to, catheterizations, port placements and removals, PICC line insertions and removals, NG tube placements, suction setups, oxygen setup and administration, wound care, care for ventilation, life support, lab draws, EKGs, surgery preps, and comatose patients.
Certified Training Instructor (CTI), Cashier
Fuddruckers Restaurants LLC
Johnson City, TN
06.2002 - 06.2004
- Collaborated with company subject matter experts to develop new training initiatives tailored to the specific needs of the restaurant.
- Diligent and proficient at opening and closing responsibilities, maintaining cash drawers, reconciling daily sales receipts, and processing daily payment methods using the Point of Sale System, while maintaining a professional and required sanitary work area.
- Gained knowledgeable experience operating, maintaining, and troubleshooting restaurant equipment while adhering to safety guidelines and protocols.
- Assisted management with further job responsibilities, including inventory control processes such as restocking and reordering supplies, training new restaurant staff members in several departments, and assisting other employees in completing timely tasks.
- Trained and mentored new cashiers, bakers, and front store employees to maximize performance with skilled, efficient, engaging, and knowledgeable team members. Collaborated with other department coworkers to ensure timely and accurate customer service.
- Promoted healthy and positive customer experiences and service by utilizing a professional and proactive approach while assisting customers in different dynamics, such as questions, required assistance, complaints, and phone calls, to ensure continued patient satisfaction.
- Modeled consistent knowledge of restaurant promotions to highlight sales to customers, and enhance business growth.
Education
Some College (No Degree) - Nursing
Northeast State Community College
Blountville, TNHigh School Diploma -
Happy Valley High School
Elizabethton, TN05-2004
Skills
- Electronic Health Records (EHR) Management
- Insurance authorizations and benefits coverage management
- Medical coding and medical billing
- Medical documentation proficiency, accuracy, and competency
- Patient care coordination
- Professional communication
- Compassionate client care and confidentiality
- State regulations, knowledge, and adherence
- Medical education materials coordination and management
- Multitasking and organization
- Staff training and assignment coordination
- Proficient in many computer software programs
- Medical supply management and inventory
- Conflict resolution and behavior redirection
- Team Collaboration
- Follow-up skills
Languages
English
Native/ Bilingual
Accomplishments
- Have been promoted to Employee Trainer at most of my jobs
- Highlighted Employee for Patient Satisfaction and Outstanding Customer Service
Affiliations
- Plan and organize family and friend social events
- Continue to enjoy various activities with my kids and family
- Correlate and execute many organizational tasks for myself, family and friends
References
References available upon request.
Timeline
In Home Caregiver
Kim Herndon
05.2023 - Current
Flexible Delivery Driver
Amazon
01.2021 - Current
Medical Assistant
Medical Care PLLC
08.2009 - 10.2019
Patient Care Partner/Certified Nursing Assistant
Mountain States Health Alliance Staffing Agency
10.2006 - 08.2009
Certified Nursing Assistant
National Health Care Associates Inc. (NHC)
11.2005 - 10.2006
Certified Training Instructor (CTI), Cashier
Fuddruckers Restaurants LLC
06.2002 - 06.2004
Some College (No Degree) - Nursing
Northeast State Community College
High School Diploma -
Happy Valley High School
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