CHRISTINA M. CLEMONS
Phoenix,AZ
Summary
Through a lifetime of customer service type occupations, I have always been an industrious worker who knows how to face and overcome challenges as they come. Resourceful in that, if I do not know the answer, I will find out somehow. Respectful of others and able to lead by example, as well. Life has been quite a learning experience up to this point and I would like the opportunity to impart what I have learned to others.
Overview
26
26
years of professional experience
Work History
Banking Specialist
USAA
08.2023 - Current
- Working knowledge of compliance and risk management as related to all federal banking regulations and guidelines
- Ability to work independently and efficiently to meet established metrics as defined by the workplace
- Ability to problem solve and research articles given and to provide correct responses
- Achieved Compliance and Operational recognition
- Received recognition from members for exceptional service
- SERVE Certified.
Customer Service Representative
CIRCLE K
06.2023 - 08.2023
- Maintained the highest quality of customer service interactions, executed problem-solving when possible, ensured a clean store and well-stocked shelves, participated as a team player.
Collector
EMPEREON-CONSTAR
02.2023 - 06.2023
- Managed multiple systems collecting to reactivate service or close accounts, maintained notation for followup and call backs, made outbound calls and received inbound calls, was responsible for goals and objectives as dictated by management.
Cashier
DOLLAR GENERAL
07.2022 - 10.2022
- Maintained the highest quality of customer service interactions, executed problem-solving when possible, ensured a clean store and well-stocked shelves, participated as a team player.
Customer Service Representative
MODIVCARE
07.2020 - 03.2021
- Dispatched transportation for clients, verified HIPAA credentials and insurance of clients with each inbound or outbound call, ensured transportation transactions are completed and billed appropriately, completed extensive training for all major health insurance providers including Medicare/Medicaid, demonstrated adaptability with multiple computer software and hardware.
Return to Vendor Associate
INTEGRITY STAFFING SOLUTIONS (AMAZON)
12.2019 - 07.2020
- Grade, package and label merchandise appropriately, demonstrate efficiency to maintain quota, exhibit adaptiveness to various roles as routinely required.
Collector
EMPEREON-CONSTAR
12.2018 - 12.2019
- Managed multiple systems collecting to reactivate service or close accounts, maintained notation for followup and call backs, made outbound calls and received inbound calls, was responsible for goals and objectives as dictated by management.
Cashier
DOLLAR TREE
08.2016 - 12.2017
- Greeted customers, handled various modes of payment to complete transactions
- Maintained cleanliness of the work area
- Have working knowledge of store policies and procedures.
Sandwich Maker
JIMMYJOHNS
05.2016 - 07.2016
- Prepared sandwiches, assisted customers, cleaned store, washed dishes, cleaned bathroom.
Retention Customer Care Agent
CONVERGYS
01.2016 - 03.2016
- Answered phone calls from customers desiring to cancel their phone service and presented offers to the customer so they would stay with the phone service provider.
Designated Hitter
WALGREENS
04.2015 - 10.2015
- Assisted in all departments from Photo Lab to Cosmetics Counter to Pharmacy
- Assisted in customer needs and operated the register
- Stocked shelves
- Fronted and faced shelves
- Handled customer situations proactively when manager intervention was not required
- Store Employee of the Month for July 2015.
Banquet Server, Cashier
ESW
12.2014 - 04.2015
- Banquet Server followed instructions of Banquet Captain
- Set-up/Stripped-down premises of the banquet as well as served the banquet guests in a cordial fashion
- Cashier -maintained inventories and accurately handled cash and credit transactions of guests for food and beverages including alcohol purchases of the concession stands.
Personal Assistant
CINDY MAY
06.2012 - 12.2012
- Live-in position
- Prepared all meals and 8 vegetable juices each day
- Purchased groceries and other required errands such as going to the bank or Costco
- Performed all household chores from sweeping, vacuuming, dusting, mopping, dishes and laundry
- Planned personal schedule based on the needs of the employer.
Tech II. Mail Order Pharmacy Technician
CVS CAREMARK
10.2010 - 08.2011
- Entered electronically scanned-in prescriptions efficiently and accurately as verified by pharmacist.
Certified Pharmacy Technician
WALGREENS
09.2009 - 08.2010
- Greeted patients, requested information necessary for prescription processing, entered prescriptions, prepared prescriptions, verified medication name, strength, and quantity
- Ordered medications when necessary, answered patient phone calls
- Verified patient information before medication was released and after payment was made
- Routine inventories were performed to maintain accurate and up-to-date supply
- Current PTCB and State Board licenses were required.
Assistant Store Manager
7-ELEVEN
07.2005 - 09.2009
- Trusted and quickly promoted
- Proven
- Reduced expenses because of increased productivity
- Placed orders, received shipments and restocked the shelves
- Maintained hot foods, hot liquids, and cold foods, and cold liquids
- Maintained store cleanliness
- Supervised and trained several new customer service workers and foreign exchange students.
Classified Advertising Inside Sales Representative
THE VIRGINIAN-PILOT NEWSPAPER
10.2000 - 05.2003
- Answered phones and placed ads for the customer
- Initiated outbound calls for existing and potential clients to increase their ads productivity
- Recognized as top sales representative
- Achieving sales quotas was great personal motivation.
Server, Bartender, Line Cook, Trainer
APPLEBEE’S BAR & GRILL
12.1998 - 10.2002
- Greeted customers, served food and beverages, provided and processed bills making change if needed, cleaned assigned work areas, trained new staff, made drinks as ordered, did required prep work in the kitchen as needed
- Self-motivated to learn all aspects of the restaurant.
Clerk II
ALBEMARLE HOME CARE
08.1999 - 09.2000
- Correctly entered data for patient insurance billing
- Notably, assisted in the implementation of a new scanning system for the company that resulted in increased productivity.
Receptionist
NORFOLK FESTEVENTS, LTD
07.1998 - 06.1999
- Answered phones, took messages, forwarded calls, greeted customers and clients, filed documents and handled incoming and outgoing mail
- Notably, increased level of community awareness through mailing event brochures.
Education
Honors Diploma -
Skills
- Bank services
- Team Cooperation
- Bank Deposits
- Regulatory Compliance
- Customer Service-Oriented
- Pleasant and Personable
- Compliance, banking laws, and regulations
- Product Promotion
- Flexible and Adaptable
Recognition
- Employee of the Month, WALGREENS, 2015
- Employee of the Month, EMPEREON-CONSTAR, 2019, 2023
Timeline
Banking Specialist - USAA
08.2023 - Current
Customer Service Representative - CIRCLE K
06.2023 - 08.2023
Collector - EMPEREON-CONSTAR
02.2023 - 06.2023
Cashier - DOLLAR GENERAL
07.2022 - 10.2022
Customer Service Representative - MODIVCARE
07.2020 - 03.2021
Return to Vendor Associate - INTEGRITY STAFFING SOLUTIONS (AMAZON)
12.2019 - 07.2020
Collector - EMPEREON-CONSTAR
12.2018 - 12.2019
Cashier - DOLLAR TREE
08.2016 - 12.2017
Sandwich Maker - JIMMYJOHNS
05.2016 - 07.2016
Retention Customer Care Agent - CONVERGYS
01.2016 - 03.2016
Designated Hitter - WALGREENS
04.2015 - 10.2015
Banquet Server, Cashier - ESW
12.2014 - 04.2015
Personal Assistant - CINDY MAY
06.2012 - 12.2012
Tech II. Mail Order Pharmacy Technician - CVS CAREMARK
10.2010 - 08.2011
Certified Pharmacy Technician - WALGREENS
09.2009 - 08.2010
Assistant Store Manager - 7-ELEVEN
07.2005 - 09.2009
Classified Advertising Inside Sales Representative - THE VIRGINIAN-PILOT NEWSPAPER
10.2000 - 05.2003
Clerk II - ALBEMARLE HOME CARE
08.1999 - 09.2000
Server, Bartender, Line Cook, Trainer - APPLEBEE’S BAR & GRILL
12.1998 - 10.2002
Receptionist - NORFOLK FESTEVENTS, LTD
07.1998 - 06.1999
Salem High School - Honors Diploma,