Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Christina M Cunningham

Magnolia,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Hospitality industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. I specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

15
15
years of professional experience

Work History

B2B Associate Customer Service Representative

Kohler Co.
02.2022 - 04.2024
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Managed approximately 50 incoming calls, emails, and faxes daily from new and returning customers.

Guest Service Representative/Night Auditor

Holiday Inn Express and Suites
01.2016 - 02.2022
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Upheld hotel policies and procedures by providing high customer service for 200-room properties.
  • Utilized a variety of organizational and communication skills to drive guest satisfaction.
  • Managed check-in and check-out procedures for guests.
  • Maintained accurate and up-to-date records of guest information.

Concierge Representative/Reservation Agent

Houstonian Hotel Club and Spa
06.2009 - 09.2015
  • Maintained the front desk's concierge book to provide visitors with access to relevant local information.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Addressed customer inquiries with timely and professional responses via phone, email, and in-person interactions.
  • Point of contact for 50-room private concierge floor with dinner reservations, booking town cars and limos as well as set up and break down of dedicated breakfast, appetizers, dessert, and cordial hours.

Education

GED -

San Jacinto College
Pasadena, TX
05-2001

Skills

  • Account updating
  • Complaint resolution
  • Scheduling
  • Staff education and training
  • Computer proficiency
  • Service standard compliance
  • Adaptability and flexibility
  • Hospitality and accommodation
  • Credit card payment processing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

B2B Associate Customer Service Representative

Kohler Co.
02.2022 - 04.2024

Guest Service Representative/Night Auditor

Holiday Inn Express and Suites
01.2016 - 02.2022

Concierge Representative/Reservation Agent

Houstonian Hotel Club and Spa
06.2009 - 09.2015

GED -

San Jacinto College

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Christina M Cunningham