Christina M Cunningham
Magnolia,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Hospitality industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. I specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
15
15
years of professional experience
Work History
B2B Associate Customer Service Representative
Kohler Co.
02.2022 - 04.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing, and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed approximately 50 incoming calls, emails, and faxes daily from new and returning customers.
Guest Service Representative/Night Auditor
Holiday Inn Express and Suites
01.2016 - 02.2022
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Upheld hotel policies and procedures by providing high customer service for 200-room properties.
- Utilized a variety of organizational and communication skills to drive guest satisfaction.
- Managed check-in and check-out procedures for guests.
- Maintained accurate and up-to-date records of guest information.
Concierge Representative/Reservation Agent
Houstonian Hotel Club and Spa
06.2009 - 09.2015
- Maintained the front desk's concierge book to provide visitors with access to relevant local information.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Addressed customer inquiries with timely and professional responses via phone, email, and in-person interactions.
- Point of contact for 50-room private concierge floor with dinner reservations, booking town cars and limos as well as set up and break down of dedicated breakfast, appetizers, dessert, and cordial hours.
Education
GED -
San Jacinto College
Pasadena, TX05-2001
Skills
- Account updating
- Complaint resolution
- Scheduling
- Staff education and training
- Computer proficiency
- Service standard compliance
- Adaptability and flexibility
- Hospitality and accommodation
- Credit card payment processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
B2B Associate Customer Service Representative
Kohler Co.
02.2022 - 04.2024
Guest Service Representative/Night Auditor
Holiday Inn Express and Suites
01.2016 - 02.2022
Concierge Representative/Reservation Agent
Houstonian Hotel Club and Spa
06.2009 - 09.2015
GED -
San Jacinto College
Similar Profiles
Nicole Charles-CrossNicole Charles-Cross
Supply Chain - Customer Experience Manager, KBNA at KOHLER CO.Supply Chain - Customer Experience Manager, KBNA at KOHLER CO.
ADRIANNA MENDOZAADRIANNA MENDOZA
Sales/Designer Kitchen & Bath Fixtures at Kohler Co.Sales/Designer Kitchen & Bath Fixtures at Kohler Co.
Jarrod VickeryJarrod Vickery
Senior Project Leader - Installations Supervisor at Kohler Co.Senior Project Leader - Installations Supervisor at Kohler Co.