Christina MacCartney
Willowick,OH
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Lake Health/University Hospitals
01.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Notifying providers of consults.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Contributed to cost reduction efforts by identifying opportunities for process improvements.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Personal Assistant
AnneMarie's Peace Of Mind
03.2008 - 01.2019
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Assisted clients with daily tasks in their homes, such as bathing, shopping, cooking and light housework.
- Traveled with special needs clients.
- Communicated with client family members to facilitate excellent client care.
- Provided companionship and supervision to clients in a home based setting.
Document Clerk/Receptionist
TT Electroncs
03.2011 - 03.2014
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Identified areas of weakness and recommended or implemented process improvements.
- Converted documents from one application to another.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Assisted in training new employees on company-specific document processes and protocols.
- Transmitted documents, organized revisions and tracked changes.
- Received and greeted visitors.
DJ
NRG Sound
05.2012 - 01.2014
- Improved event atmosphere by curating tailored playlists for a diverse range of clients and venues.
- Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
- Implemented effective time management strategies allowing proper preparation prior to each performance.
- Monitored crowd reactions adjusting setlists accordingly for an engaging experience tailored towards audience preferences.
- Generated repeat business through exceptional customer service, attention to detail, and dedication to creating memorable experiences.
- Customized DJ equipment configurations based on individual event requirements and space restrictions.
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- Adjusted music plans based on crowd preferences and mood.
- Worked with clients to determine requirements for each party or event.
- Used controllers and mixers to mix and sample music.
- Arranged libraries and playlists of music in advance of live events.
Education
High School Diploma -
North High School
Eastlake, OH06.1997
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Filing
- Customer Relations
- Critical Thinking
- Strong Problem Solver
- Documentation and Recordkeeping
- Professional Communication
- Dedicated Team Player
- Excel spreadsheets
- Appointment Scheduling
- Professional and mature
- Relationship Building
- Meticulous attention to detail
- Prioritization
- Multi-Line Phone Systems
- Resourceful
Timeline
Administrative Assistant
Lake Health/University Hospitals
01.2019 - Current
DJ
NRG Sound
05.2012 - 01.2014
Document Clerk/Receptionist
TT Electroncs
03.2011 - 03.2014
Personal Assistant
AnneMarie's Peace Of Mind
03.2008 - 01.2019
High School Diploma -
North High School
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