Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Machuta

New Baltimore,MI

Summary

  • Calm mannered with 3 years of retail experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs. Manages workflow and optimizes team strengths to meet service quotas. Looking for a new role where hard work and dedication will be highly valued.
  • Focused Receptionist with 2 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with great recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.

Overview

6
6
years of professional experience

Work History

Receptionist

Mihelich and Kavanaugh
Eastpointe, MI
01.2022 - Current
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Assisted with special projects assigned by management when required.
  • Organized conference room reservations for meetings or events.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Sorted incoming mail and directed to correct personnel each day.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Providing support to administrative staff with miscellaneous tasks as requested.
  • Running errands outside of the office building when necessary.
  • Delivering confidential documents between offices safely and securely.
  • Delivered court documents to attorneys, judges, and other personnel within the judicial system.
  • Understood and followed oral and written directions.

Customer Service Representative

JCPenney
Chesterfield , MI
07.2018 - 02.2021
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Online and in-person sales.
  • Knowledge of shoe-signing/price changes.
  • Sorting and organization of items.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Trained new employees on procedures and policies to maximize team performance.

Education

High School Diploma -

Anchor Bay High School
, MI
2019

Some College (No Degree) -

Macomb Community College
Warren, MI

Skills

  • Hard working
  • Costumer Service in retail sales
  • Competent of managing multi-line phone system
  • Problem-solving abilities
  • Team player
  • Organized
  • Experience in training new associates
  • Familiarity of shipping and receiving
  • Document Preparation
  • Paperwork Processing
  • Greeting and Seating Clients
  • Appointment Scheduling
  • Supply Ordering
  • Calendar Management
  • Office Supply Management
  • Microsoft Office
  • Data Entry
  • Records Maintenance
  • Call Answering and Routing
  • Payment Processing
  • Courteous and Professional
  • Multi-Line Telephone Skills
  • Delivery and Pickup
  • Account Updating

Timeline

Receptionist

Mihelich and Kavanaugh
01.2022 - Current

Customer Service Representative

JCPenney
07.2018 - 02.2021

High School Diploma -

Anchor Bay High School

Some College (No Degree) -

Macomb Community College
Christina Machuta