Christina Magro

Reviewed patient accounts for Kootenai Health financial counseling and coverage details.

• Verified insurance eligibility and benefit information for hospital services.
• Explained self-pay balances and payment plan options to patients and families.
• Advised patients on financial obligations related to their medical care, ensuring understanding of costs and payment options.
• Managed 150+ daily calls on four-member escalation team, addressing billing questions and supporting patients with insurance inquiries.
• Resolved billing questions for Kootenai Health patients with respectful, calm communication.
• Assisted in resolving coding errors, enhancing accuracy of billings and improving patient financial clarity.
• Collaborated with hospital staff members to resolve complex billing issues.
• Monitored changes in federal, state, and local regulations affecting Medicare and Medicaid reimbursements.

• Managed various HR functions including recruitment, onboarding, and employee relations. Administered payroll and accounts payroll, ensuring accurate and timely processing. Coordinated employee hiring and terminations, facilitating smooth transitions. Ensured compliance with benefits and FMLA regulations. Facilitated employee relations to enhance workplace communication and resolve conflicts.
• Managed recruiting, onboarding, and credentialing for pediatric clinic staff.
• Administered employee relations, coaching, and corrective action processes.
• Coordinated benefits enrollment, leave requests, and payroll support.

• Coordinated patient admissions by overseeing registration process.
• Executed patient registrations using Epic and Kootenai Health admission protocols, ensuring compliance and accuracy.
• Collected demographic and financial information during intake.
• Gathered and verified demographic and financial information during intake to support patient account accuracy.

• Facilitated payroll processing for employees, ensuring timely and accurate compensation
• Oversaw business office operations for Prestige Legends Park resident services, enhancing resident satisfaction
• Coordinated payroll documents and timekeeping for office and care staff
• Coordinated payroll documents and timekeeping for office and care staff, maintaining compliance and accuracy

• Streamlined accounts payable processes to ensure timely vendor payments
• Oversaw patient accounts for community health services, ensuring accurate billing and follow-up
• Processed payments, adjustments, and refunds in billing systems.
• Executed payments, adjustments, and refunds in billing systems to maintain financial accuracy

• Handled nightly financial reports and reconciliations at the front desk.

• Classified Staff Accounting, Leave Accounting, Assisted HR department with administrative tasks Assist to General Counsel, HR Generalist, Affirmative Action Assistant, New Hire Orientation, Benefits Administrator, Salary Classifications, Budget Maintenance for 5 of the College Accounts, Addressed employee grievances to improve workplace morale. Participated in recruitment team for professional contracts, contributing to talent acquisition efforts.
• Maintained personnel files for college employees and adjunct faculty.
• Processed hiring, separation, and status change paperwork.
• Reviewed employee documents to ensure compliance with college policies.