Summary
Overview
Work History
Education
Skills
Timeline
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Christina Maisonet

Deltona,FL

Summary

Proven expertise in customer service and call routing, honed at Endocrinology of Central Florida. Demonstrated ability to enhance team collaboration and manage sensitive information, ensuring no double booking and maintaining efficient office operations. Achieved significant improvements in patient scheduling accuracy and satisfaction.

Overview

17
17
years of professional experience

Work History

Front/Back Office Coordinator

Endocrinology of Central Florida
07.2016 - Current
  • Maintained and sent incoming electronic faxes/test results to the appropriate physician or department.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
  • Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
  • Scheduled patients and maintained physicians appointments by making sure no double booking/overlapping of schedule. Confirmed every patient verbally and made necessary arrangements if needed.

Assistant to Doctor / Front Desk

Optimum Orthopedics & Spine
01.2016 - 03.2016
  • My job involved rooming patients as well as being in the room and providing all the reports and documents the doctor needed for the specific appointment
  • I ordered any test that the doctor required such as MRI's, X-ray's, CT's, and physical therapy
  • I also maked follow up appointments with patients and set up consultations for surgery.

Front Desk / Medical Records Clerk

Central Florida Pediatrics
07.2007 - 08.2013
  • Maintained and sent incoming electronic faxes/test results to the appropriate physician or department.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
  • Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
  • Scheduled patients and maintained physicians appointments by making sure no double booking/overlapping of schedule. Confirmed every patient verbally and made necessary arrangements if needed.

Barista/Room Service / Lead Hostess / Banquets

The Marriott Hotel
03.2014 - 10.2015
  • My principal responsibility is overseeing the bar area
  • I provide guests primarily with specialty coffee drinks, menu items, or any information needed about the hotel and local area
  • As lead hostess, I was given special responsibilities such as: assisting restaurant employees, periodically checking other departments for maximum efficiency, and most importantly, ensuring the best possible experience for the guest
  • Lastly, although limited to a handful of occasions, I worked room service and banquets to further my skills and knowledge in the hospitality industry

Education

1 Year Completed - Business Management & Marketing

Westchester Business Institute
White Plains, NY

High School Diploma -

Herbert H Lehman High School
The Bronx, NY

Skills

  • Customer Service
  • Call Routing
  • Verbal and written communication
  • Team Collaboration
  • Sensitive information handling
  • Scheduling

Timeline

Front/Back Office Coordinator

Endocrinology of Central Florida
07.2016 - Current

Assistant to Doctor / Front Desk

Optimum Orthopedics & Spine
01.2016 - 03.2016

Barista/Room Service / Lead Hostess / Banquets

The Marriott Hotel
03.2014 - 10.2015

Front Desk / Medical Records Clerk

Central Florida Pediatrics
07.2007 - 08.2013

1 Year Completed - Business Management & Marketing

Westchester Business Institute

High School Diploma -

Herbert H Lehman High School

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Christina Maisonet