Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Major

Seaford,DE

Summary

Learning Leader driving proven results within the corporate training space for 20+ years. Leading complex training teams working together to ensure customer, partner and employee success. Strong programmatic skills, developing and managing global instructor community focused on enabling learning experts to provide world class training experiences.


Strengths

Relationship Building

Empathy

Execution

Empowerment


Overview

18
18
years of professional experience
1
1
Certification

Work History

Sr. Director, Global Training Delivery

Salesforce
08.2018 - Current
  • Leading a global team of highly technical instructors who deliver product based training to customers, partners and employees.
  • Manage a global instructor enablement program that includes 450+ internal and external instructors delivering world class product training to customers, partners and employees carrying an average of 4.65 out of 5 customer satisfaction score.
  • Drove operational efficiencies through a delivery operations team that developed and resourced public and private class schedule.
  • Partnered with marketing and events team to deliver large scale training and some of the world's largest customer events.


Director, AMER Training Delivery

Salesforce
01.2016 - 08.2018
  • Leading a regional team of highly technical instructors who deliver product based training to customers, partners and employees
  • Manage a global instructor enablement program of internal and external instructors delivering world class product training to customers, partners and employees
  • Drove operational efficiencies through a delivery operations team that developed and resourced public and private class schedule in the AMER region
  • Partnered with marketing and events team to deliver large scale training and some of the world's largest customer events

Sr. Manager

Salesforce
01.2012 - 01.2016
  • Leading a small team of highly technical instructors who deliver product based training to customers, partners and employees
  • Manage a global instructor enablement program that included internal and external instructors delivering world class product training to customers, partners and employees
  • Partnered with marketing and events team to deliver large scale training and some of the world's largest customer events

Global Program Manager, Instructor Certification

Salesforce
01.2007 - 01.2012


  • Designed, developed and managed a global instructor enablement program that included internal and external instructors delivering world class product training to customers, partners and employees
  • Partnered with marketing and events team to deliver large scale training and some of the world's largest customer events

Sr. Instructor

Salesforce
08.2005 - 01.2007

Delivered world class product training to customers, partners and employees with extremely high customer satisfaction record

Education

Bachelor of Arts - Political Science

University of Maryland - Baltimore County
Baltimore, MD

Skills

  • Successful Salesforce Leader for over 15 years
  • Outstanding skills in program development and execution
  • Deep understanding of learning from teaching to leading
  • Excellent at building relationships, specifically external in order to expand delivery reach
  • Highly skilled in coaching and mentoring

Certification

Salesforce Certified Administrator


Timeline

Sr. Director, Global Training Delivery

Salesforce
08.2018 - Current

Director, AMER Training Delivery

Salesforce
01.2016 - 08.2018

Sr. Manager

Salesforce
01.2012 - 01.2016

Global Program Manager, Instructor Certification

Salesforce
01.2007 - 01.2012

Sr. Instructor

Salesforce
08.2005 - 01.2007

Bachelor of Arts - Political Science

University of Maryland - Baltimore County
Christina Major