Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Manning

Jesup,GA

Summary

Hardworking Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach, and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

11
11
years of professional experience

Work History

Shift Leader

Walgreens
02.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Completed daily financial activities
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.

Pharmacy Technician

Walgreen's Pharmacy
09.2021 - 02.2023
  • Managed opening and closing duties for pharmacy.
  • Answered incoming phone calls and addressed questions from patients and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved patient problems in-person, or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions as well as arrange consultations with pharmacists.
  • Ordered medicines daily to replenish stock, and increase inventory in anticipation of need.
  • Resolved third-party billing, computer system and customer service issues.
  • Provided patients with assistance refilling medication by coordinating prescription refills from their doctor's office.
  • Through Patient Care Portal I was able to assist patients with picking up/taking their medications on time, and helped solve the barriers they faced with taking their medications.
  • Assisted in training new technicans

Store Sales Manager

Frazier’s furniture
08.2015 - 05.2017
  • Ran the store’s day to day operations
  • Responsible for booking service appointments
  • Assisted in small repairs
  • Ordered parts over the phone and computer
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Assistant Store Manager

Lovin' Spoons
04.2013 - 01.2015
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained store equipment, running the register, closing and opening duties, making deposits daily, making tills for employees, making orders, as well as cutting costs and keeping over head down
  • Managed and led team of 7 individuals.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Monitored daily cash discrepancies.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.

Kitchen Manager

Spring Hill Suites
05.2012 - 07.2013
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Checked and tested foods to verify quality and temperature.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Purchased food and cultivated strong vendor relationships.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Education

High school diploma -

Richard Arnold
Savannah, GA

Skills

  • Microsoft Word
  • Microsoft Office
  • Store Management Experience
  • Time Management
  • Cash Handling
  • Shift Paperwork Completion
  • Patient Profiles
  • Shift Scheduling
  • Team Management
  • Retail Sales
  • Customer service
  • Food Preparation
  • Inventory Control
  • Complaint Resolution

Timeline

Shift Leader

Walgreens
02.2023 - Current

Pharmacy Technician

Walgreen's Pharmacy
09.2021 - 02.2023

Store Sales Manager

Frazier’s furniture
08.2015 - 05.2017

Assistant Store Manager

Lovin' Spoons
04.2013 - 01.2015

Kitchen Manager

Spring Hill Suites
05.2012 - 07.2013

High school diploma -

Richard Arnold

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Christina Manning