Christina Marchand
Custody Operations Specialist
St Paul, MN,MN
Summary
Professional Custody Operations Specialist with over 17 years of experience in the Financial Industry . Excellent reputation for resolving problems and improving client satisfaction.
Overview
17
17
years of professional experience
Work History
Custody Operations Specialist
U.S. Bank
Saint Paul, MN
05.2013 - Current
- Prepare variety of different written communications, reports and documents to ensure smooth operations.
- Manages trades using quantitative and technological techniques.
- Responsible for operational support and processing for various types of securities, alternative investments, and mutual funds.
- Maintain and develops automated cash and securities accounting systems, controls, and procedures.
- Facilitates asset receipts and deliveries , performs various securities operational tasks, including maintenance of asset master file, pricing of assets, processing income entitlements, reviewing reconciliation reports and resolving asset and cash exceptions .
- Assists with updating and reviewing departmental procedures as subject matter expert
- Balances poster location for department and all other end of day balancing .
- Identify issues, analyze information and provided solutions to problems
ITS Retirement Plan Service Specialist
Wells Fargo
Roseville, MN
01.2006 - 05.2013
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
- Processed incoming/outgoing 401k client, participant, and internal funding forms for accuracy
- Advise participants on topics such as taxes, fees, plan contribution types, bonds vs stocks vs mutual funds.
- Submit rollover requests and cut rollover checks for funds being rolled over to new brokerage accounts .
- Set up and approve participant plan loan requests
- Process participants check requests such and distributions, stop payments, and re-issues
- Reviewed client and participant accounts for fraudulent or unusual activity and completed FinCen reports
Skills
- Strong attention to detail
- Excellent interpersonal, written, and verbal communication skills
- Self-motivated professional
- Ability to drive to continuously improve production and quality goals
- Prioritizes and organizes work to meet deadlines
- Multitasking abilities
- Analytical skills
- Computer proficiency
- Demonstrate strong leadership, effective communication, and conflict management skills
Additional Information
Completed Cannon Financial Courses 1 & 2
Timeline
Custody Operations Specialist
U.S. Bank
05.2013 - Current
ITS Retirement Plan Service Specialist
Wells Fargo
01.2006 - 05.2013