Christina Marcus
Wilkes-Barre,PA
Summary
Experienced with community engagement, program development, and support services. Utilizes effective communication and problem-solving skills to address needs and concerns of community members. Track record of fostering collaboration and achieving results in dynamic community settings.
Overview
4
4
years of professional experience
Work History
Server/Bartender/Host
Olive Garden Restaurant
11.2025 - Current
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed inventory levels, placing orders for supplies to minimize waste and optimize costs.
System and Support Services
Biberk Insurance
07.2025 - Current
- Learned and adapted quickly to new technology and software applications.
- Organizing documents and files
- Organizational and time management skills while managing multiple projects.
- Paying close attention to detail while completing assignments.
- Collaborated with IT teams to implement system upgrades, improving overall performance.
- Coordinated inbound and outbound shipments to ensure timely delivery.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Server
Ollies Restaurant
03.2022 - 11.2025
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Efficiently took and processed orders using TOAST system.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted in training new servers on menu items and service protocols.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Greeted and seated guests, ensuring prompt and friendly service to enhance dining experience.
- Delivered pick-up and curbside orders to guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Answered phone calls to take orders, give information and document reservations.
- Assisted in inventory management by tracking stock levels and notifying management of shortages.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
- Used communication and problem-solving skills to resolve conflicts with customers and staff
Front End Associate
Gerrity's Supermarket
11.2021 - 03.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated cash registers efficiently, ensuring accurate transactions and handling of payments.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Trained new staff on checkout procedures and customer interaction techniques.
- Handled cash, credit card, and check transactions with accuracy to ensure balanced cash drawers at the end of each shift.
- Managed high-pressure situations with composure, efficiently handling long queues during peak hours and maintaining customer satisfaction.
- Removed trash, swept, and mopped floors for professional appearance.
Education
Bachelor of Science - Secondary Education
Luzerne County Community College
Nanticoke, PA06-2027
High School Diploma -
Wyoming Valley West
Plymouth, PA06-2025
Skills
- Strong work ethic
- Exceptional customer service
- Money handling
- Professional appearance
- Customer service excellence
- Critical thinking
- Problem-solving
- Dependable and responsible
- Multitasking Abilities
- Computer skills
- Organization and time management
- Inventory management
Timeline
Server/Bartender/Host
Olive Garden Restaurant
11.2025 - Current
System and Support Services
Biberk Insurance
07.2025 - Current
Server
Ollies Restaurant
03.2022 - 11.2025
Front End Associate
Gerrity's Supermarket
11.2021 - 03.2023
Bachelor of Science - Secondary Education
Luzerne County Community College
High School Diploma -
Wyoming Valley West