Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Marenco

Sacramento,CA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

11
11
years of professional experience

Work History

Sales Representative

Club Pilates Franchise LLC
05.2023 - 07.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Professional Dog Walker

Midtown Mutts
05.2022 - 07.2022
  • Ensured dogs'' safety and well-being through attentive supervision during walks.
  • Built strong relationships with clients, fostering trust and confidence in my services.
  • Implemented positive reinforcement techniques to encourage good behavior during walks and training sessions.
  • Demonstrated responsibility by ensuring dogs were properly leashed, collared, and secured during walks.
  • Provided exceptional customer service by addressing any concerns or issues promptly and professionally.
  • Provided timely feedback to pet owners regarding their pet''s progress on specific behavioral goals.

Fitness Coach

Fit Body Boot Camp
08.2018 - 02.2020
  • Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
  • Developed strong member relationships with caring and collaborative approach.
  • Provided coaching about healthy lifestyle strategies.
  • Instructed on proper use of equipment for safety of all members.
  • Set up and broke down equipment before and after classes.
  • Assisted with marketing and promoting of classes and services.
  • Adapted instruction to accommodate special needs, disabilities and physical limitations.
  • Stayed current with CPR and first aid certification to provide emergency response in case of injury.

Front Desk Receptionist

Northbay Health Spring Fitness
02.2018 - 08.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Confirmed appointments, communicated with clients, and updated client records.

Painting Instructor

Pinots Palette
07.2017 - 01.2018
  • Developed comprehensive lesson plans, focusing on various painting techniques and styles for diverse skill levels.
  • Managed classroom effectively, ensuring a safe and nurturing environment conducive to learning and creativity.
  • Enhanced students'' painting skills by providing personalized feedback and tailored instruction.
  • Managed art room supplies, equipment and resources to maintain consistent supply for projects.
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.

Bartender

Yoshi's
10.2016 - 06.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Bartender/Server

Los Reyes
03.2016 - 10.2016
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Bartender

Teleferic
11.2015 - 02.2016
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Followed strict recipes and drink measurements to minimize product used.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Prepared garnishes by evenly slicing and pitting fruits.

Bartender

Meritage Resort And Spa
02.2014 - 10.2015
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Server

Cheesecake Factory
05.2012 - 02.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

No Degree - Illustration

California College of The Arts
San Francisco, CA

No Degree -

Napa Valley College
Napa, CA

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Senior fitness
  • Staff Training
  • Strength training
  • Functional Training
  • Fitness Assessments
  • Nutrition Coaching
  • Circuit Training
  • Program Design

Timeline

Sales Representative

Club Pilates Franchise LLC
05.2023 - 07.2023

Professional Dog Walker

Midtown Mutts
05.2022 - 07.2022

Fitness Coach

Fit Body Boot Camp
08.2018 - 02.2020

Front Desk Receptionist

Northbay Health Spring Fitness
02.2018 - 08.2018

Painting Instructor

Pinots Palette
07.2017 - 01.2018

Bartender

Yoshi's
10.2016 - 06.2017

Bartender/Server

Los Reyes
03.2016 - 10.2016

Bartender

Teleferic
11.2015 - 02.2016

Bartender

Meritage Resort And Spa
02.2014 - 10.2015

Server

Cheesecake Factory
05.2012 - 02.2014

No Degree - Illustration

California College of The Arts

No Degree -

Napa Valley College

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Christina Marenco