Summary
Overview
Work History
Education
Skills
Timeline
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Christina Mariano

Ormond Beach

Summary

Dynamic professional with a proven track record at Volusia County Schools, excelling in customer service and teamwork. Recognized for enhancing client satisfaction through effective problem-solving and communication. Skilled in multitasking and organization, consistently delivering compassionate care as a CNA while maintaining patient confidentiality and dignity.

Overview

19
19
years of professional experience

Work History

Volusia County Schools

School Way Cafe
02.2017 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Head cook
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Call Center Representative

Salon 124
08.2013 - 08.2016
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

CNA

Mission Hospital Regional Medical Center
02.2007 - 08.2012
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Education

Tuscola High School
Waynesville, NC

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Organization and time management
  • Dependable and responsible

Timeline

Volusia County Schools

School Way Cafe
02.2017 - Current

Call Center Representative

Salon 124
08.2013 - 08.2016

CNA

Mission Hospital Regional Medical Center
02.2007 - 08.2012

Tuscola High School

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Christina Mariano