Christina Marquez
Cocoa,FL
Summary
I am a very self driven customer service focused individual. I like to be organized and consistent with my job. I am hard working and responsible .I am bilingual and great at multi- tasking .I have previous shift leader experience as well as customer service experience. I am always open to learning something new and giving it my best effort. I love working with people and making a difference in the work place. I am seeking a well organized environment in where I can bring my skills to the table in order to make us both grow.
Overview
18
18
years of professional experience
Work History
Custodial Worker
Kennedy Space Center (NASA)
Titusville, FL
01.2023 - 03.2024
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Enhanced safety measures by promptly addressing spills and hazards with proper signage and cleaning techniques.
- Increased efficiency in waste management by separating recyclables and disposing of trash according to facility guidelines.
- Performed routine maintenance on custodial equipment, ensuring optimal performance and longevity.
- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Front Desk Agent
Best Western Hotel
Key Biscayne, FL
01.2019 - 03.2020
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Sales Lead Manager
Crazy 8
Miami, FL
04.2016 - 11.2018
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Described product to customers and accurately explained details and care of merchandise.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Boosted sales revenue by implementing effective lead generation strategies and nurturing client relationships.
Customer Service Representative/Furniture Department Lead
BuyBuy Baby
03.2011 - 03.2016
- Attending customers
- making returns and store exchanges
- opening registries
- inventory at various stores
- fixing wall displays and fixtures
- making schedules
- Assisting customers with merchandise knowledge, and building registries.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Environmental Services
Unicco
09.2006 - 02.2011
- Removed waste paper and other trash from the premises to designated area.
- Changed bed linens and collected soiled linens for cleaning.
- Disinfected and mopped bathrooms to keep them sanitary and clean.
- Returned emptied garbage receptacles to their proper locations.
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
- Rotated linens in storerooms and replenished supplies when they were low.
- Cleaned elevators, glass and planters in public areas such as the lobby, pool and public restrooms.
- Transported cleaning products and equipment to and from the utility rooms.
Education
GED -
Miami Senior High School
Miami, FLSkills
- Trusted key holder
- Sales strategies
- Verbal and written communication
- Strong client relations
- Quick learner
- Proficient in cash management
- Cash flow management
- Bilingual
- Leadership qualities
- Management experience
- Results and closing ratios
- Internet sales
- Strategic sales knowledge
- Exceptional communication skills
- Floor set design expertise
- Shipping and receiving professional
- MS Windows proficient
Timeline
Custodial Worker
Kennedy Space Center (NASA)
01.2023 - 03.2024
Front Desk Agent
Best Western Hotel
01.2019 - 03.2020
Sales Lead Manager
Crazy 8
04.2016 - 11.2018
Customer Service Representative/Furniture Department Lead
BuyBuy Baby
03.2011 - 03.2016
Environmental Services
Unicco
09.2006 - 02.2011
GED -
Miami Senior High School