Christina Marquez
Cocoa,FL
Summary
I am a very self driven customer service focused individual. I like to be organized and consistent with my job. I am hard working and responsible .I am bilingual and great at multi- tasking .I have previous shift leader experience as well as customer service experience. I am always open to learning something new and giving it my best effort. I love working with people and making a difference in the work place. I am seeking a well organized environment in where I can bring my skills to the table in order to make us both grow.
Overview
18
18
years of professional experience
Work History
Custodial Worker
Kennedy Space Center (NASA)
01.2023 - 03.2024
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Enhanced safety measures by promptly addressing spills and hazards with proper signage and cleaning techniques.
- Increased efficiency in waste management by separating recyclables and disposing of trash according to facility guidelines.
- Performed routine maintenance on custodial equipment, ensuring optimal performance and longevity.
- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Front Desk Agent
Best Western Hotel
01.2019 - 03.2020
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Sales Lead Manager
Crazy 8
04.2016 - 11.2018
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Described product to customers and accurately explained details and care of merchandise.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Boosted sales revenue by implementing effective lead generation strategies and nurturing client relationships.
Customer Service Representative/Furniture Department Lead
BuyBuy Baby
03.2011 - 03.2016
- Attending customers
- making returns and store exchanges
- opening registries
- inventory at various stores
- fixing wall displays and fixtures
- making schedules
- Assisting customers with merchandise knowledge, and building registries.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Environmental Services
Unicco
09.2006 - 02.2011
- Removed waste paper and other trash from the premises to designated area.
- Changed bed linens and collected soiled linens for cleaning.
- Disinfected and mopped bathrooms to keep them sanitary and clean.
- Returned emptied garbage receptacles to their proper locations.
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
- Rotated linens in storerooms and replenished supplies when they were low.
- Cleaned elevators, glass and planters in public areas such as the lobby, pool and public restrooms.
- Transported cleaning products and equipment to and from the utility rooms.
Education
GED -
Miami Senior High School
Miami, FLSkills
- Trusted key holder
- Sales strategies
- Verbal and written communication
- Strong client relations
- Quick learner
- Proficient in cash management
- Cash flow management
- Bilingual
- Leadership qualities
- Management experience
- Results and closing ratios
- Internet sales
- Strategic sales knowledge
- Exceptional communication skills
- Floor set design expertise
- Shipping and receiving professional
- MS Windows proficient
Timeline
Custodial Worker
Kennedy Space Center (NASA)
01.2023 - 03.2024
Front Desk Agent
Best Western Hotel
01.2019 - 03.2020
Sales Lead Manager
Crazy 8
04.2016 - 11.2018
Customer Service Representative/Furniture Department Lead
BuyBuy Baby
03.2011 - 03.2016
Environmental Services
Unicco
09.2006 - 02.2011
GED -
Miami Senior High School
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