Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Marquez

Lowell,MA

Summary

Dynamic Customer Order Specialist at Home Depot with a proven track record in enhancing customer satisfaction through effective communication and problem-solving. Skilled in order management systems and relationship building, I consistently resolved issues promptly, fostering loyalty and trust among clients. My collaborative approach contributed to a positive team environment and improved service delivery.

Overview

31
31
years of professional experience

Work History

Customer Order Specialist

Home Depot
02.2015 - Current
  • Communicated with customers to confirm order details and address inquiries.
  • Collaborated with team members to optimize workflow and improve service delivery.
  • Assisted in maintaining inventory records and tracking product availability.
  • Adapted quickly to new software tools for managing customer interactions.
  • Provided exceptional customer service, resolving issues promptly and professionally.
  • Collaborated with sales team to ensure seamless communication and accurate fulfillment of customer needs.
  • Assisted in training new Customer Order Specialists, sharing expertise and best practices for success in the role.
  • Assisted customers by walking through online ordering processes.
  • Monitored orders and delivered status updates to customers regarding arrivals.
  • Maintained detailed records of all customer interactions using CRM software, allowing for more effective follow-up communication.
  • Positively engaged with customers to understand needs and responded appropriately to questions.
  • Managed complex orders, coordinating with multiple departments to ensure successful delivery and installation.
  • Achieved higher levels of client satisfaction by promptly addressing any concerns or complaints related to their orders.
  • Contributed to a positive work environment by collaborating effectively with colleagues across departments.
  • Established effective working relationships with internal employees, vendors, shipping company contacts, and customers.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Learned company policies and procedures to ensure compliance in order processing.
  • Supported the resolution of customer issues by coordinating with relevant departments.
  • Verified delivery schedules and processes.
  • Processed customer orders accurately and efficiently using order management systems.

Appliance Sales Specialist

Home Depot
04.2005 - 02.2015
  • Provided expert product knowledge to customers, enhancing their appliance purchasing experience.
  • Developed and maintained strong relationships with clients, resulting in increased customer retention.
  • Trained new team members on sales techniques and product features, fostering a knowledgeable sales environment.
  • Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
  • Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
  • Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
  • Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
  • Relayed information regarding current store promotions, sales and special events to customers.
  • Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.
  • Operated store equipment to promote safety and reduce injury.
  • Maintained product knowledge to assist and educate customers on options available.
  • Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
  • Explained benefits and features of warranty programs, resulting in consistent add-on sales
  • Handled high-pressure situations with professionalism including resolving dissatisfied customer complaints maintaining brand reputation.
  • Mentored junior colleagues in developing advanced selling skills which contributed towards overall improvements in team performance.
  • Assisted in training new employees on company policies, procedures, and sales techniques for a seamless transition into the team culture.
  • Educated customers on appliance installation processes and maintenance techniques for optimal performance over time.
  • Enhanced customer satisfaction with personalized product recommendations based on their specific needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Bookkeeper

Home Depot
03.2002 - 04.2005
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Maintained and processed invoices, deposits, and money logs.
  • Trained junior bookkeepers on accounting practices and software utilization.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Reduced errors in financial statements with meticulous attention to detail during data entry.
  • Facilitated better cash management, closely monitored cash flow statements.
  • Facilitated smoother audits by maintaining organized financial records and documentation.
  • Entered figures using 10-key calculator to compute data quickly.

Bookkeeping

Home Depot
09.2001 - 02.2002
  • Performed basic daily bookkeeping tasks.
  • Oversaw cash handling, daily financial reporting, and reconciling discrepancies for accurate bookkeeping.
  • Cultivated a positive work environment that encouraged teamwork, open communication, and continuous improvement of bookkeeping processes.
  • Maintained accurate financial records with diligent bookkeeping and timely invoice processing.


Department Supervisor

Home Depot
06.1999 - 09.2001
  • Supervised daily operations, ensuring adherence to safety protocols and quality standards.
  • Led team training initiatives, enhancing staff performance and operational efficiency.
  • Implemented workflow improvements, reducing process bottlenecks and increasing productivity.
  • Monitored inventory levels, coordinating with suppliers to maintain optimal stock availability.
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Wrote out weekly schedules to maintain coverage levels for expected demands.

Plumbing Sales Associate

Home Depot
05.1997 - 06.1999
  • Mentored junior associates in product knowledge and customer service excellence.
  • Drove sales growth through targeted upselling of plumbing products and services.
  • Assisted customers in selecting the right tools and materials for their projects, ensuring successful completion of various tasks.
  • Supported colleagues during busy periods by stepping into various roles as needed, ensuring smooth operations across the entire store.
  • Answered questions from customers regarding plumbing materials and products.
  • Provided exceptional customer service by addressing inquiries both in-person and over the phone, guiding clients towards suitable solutions for their plumbing needs.
  • Conducted routine store maintenance tasks such as cleaning, organizing shelves, and conducting inventory checks, ensuring optimal presentation of products at all times.

Cashier

Home Depot
08.1996 - 05.1997
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Reduced processing errors by meticulously following transaction procedures.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Caldor Department Store
09.1994 - 08.1996
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

No Degree - Accounting And Finance

UMASS, Boston
Boston

High School Diploma -

Pope John XXII Central High School
Everett, MA
06-1996

Skills

  • Empathy and patience

  • Verbal and written communication

  • Written and oral communication

  • Skilled in OrderUp; store systems

  • Software navigation

  • Status updates

  • Order monitoring

  • Material returns processing

  • Customer experiences

  • Customer needs assessment

  • POS systems

  • After-sales communication

  • Teamwork

  • Problem-solving

  • Multitasking

Timeline

Customer Order Specialist

Home Depot
02.2015 - Current

Appliance Sales Specialist

Home Depot
04.2005 - 02.2015

Bookkeeper

Home Depot
03.2002 - 04.2005

Bookkeeping

Home Depot
09.2001 - 02.2002

Department Supervisor

Home Depot
06.1999 - 09.2001

Plumbing Sales Associate

Home Depot
05.1997 - 06.1999

Cashier

Home Depot
08.1996 - 05.1997

Cashier

Caldor Department Store
09.1994 - 08.1996

No Degree - Accounting And Finance

UMASS, Boston

High School Diploma -

Pope John XXII Central High School

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Christina Marquez