Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Timeline
Hi, I’m

CHRISTINA MARSHALL

Registered Nurse
Bristol,VA

Summary

Compassionate Certified Nurse Case Manager offering 20+ years of experience working with patients and families to facilitate smooth transitions following discharge from medical facilities. Committed to working collaboratively with health plan, leadership and department coordinators to achieve highest quality of patient satisfaction. Well-versed in developing individualized care plans and advocating patient welfare. Skilled in creating and implementing processes to improve patient care and cultivate support teams.

Five years experience in clinical research studies with experience in overseeing the smooth running of clinical trials including study start up to completion of studies, collecting, coding and analyzing data obtained from research, informing participants about study objectives, administering questionnaires, adhering to research regulatory standards, adhering to ethical standards, maintaining detailed records of studies as per FDA guidelines including things such as drug dispensation, liaising with laboratories regarding findings, maintaining accurate source documentation and protocol specific documents, study IMP accountability, electronic data entry, IVRS/IXRS entries, AE/SAE/outcome event entries and subject visits. Database management Knowledge of good clinical practices and knowledge of conducting studies in accordance with the Food and Drug Administration (FDA) and the office for Human Resource Protections (OHRP).

Overview

22

Nursing experience

6

Clinical Research Experience

6

Certified Case Management

Work History

MRC
, Washington

Clinical Research Nurse
04.2022 - Current

Job overview

  • Responsible in overseeing the smooth running of clinical trials including study start up to completion of studies.
  • Collecting, coding and analyzing data obtained from research.
  • Informing participants about study objectives and administering questionnaires.
  • Adhering to research regulatory standards and adhering to ethical standards.
  • Maintaining detailed records of studies as per FDA guidelines including things such as drug dispensation, liaising with laboratories regarding findings, maintaining accurate source documentation and protocol specific documents, study IMP accountability, electronic data entry, IVRS/IXRS entries,
  • Database management of AE/SAE/outcome event and subject visits.
  • Knowledge of good clinical practices and knowledge of conducting studies in accordance with the Food and Drug Administration (FDA) and the office for Human Resource Protections (OHRP).
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.

BlueCross BlueShield of Tennessee
Johnson City, TN

Nurse Case Manager
02.2016 - 01.2022

Job overview

  • Assess insured members telephonically, evaluating needs and requirements to develop individual plan of interventions to achieve and / or maintain optimal wellness states
  • Guide patient and families and facilitate interaction with resources appropriate for care and wellbeing
  • Serving as liaison between members, providers, and internal/external customers in coordination of health care delivery and benefits programs
  • Overseeing highly complex cases identified through various mechanisms to ensure effective implementation of interventions, and to ensure efficient utilization of benefits
  • Performing essential activities of case management: assessment: planning, implementation, coordinating, monitoring, outcomes, and evaluation
  • Communicate via digital channels and offer technical support
  • Evaluated patients referred for case management to determine physical, mental, financial, and psychosocial status by utilizing comprehensive, standardized criteria to identify existing and potential needs
  • Screened medical records and information for necessity and appropriateness and referred for physician review cases not meeting medical criteria
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments
  • Worked with medical teams, patients, and families to implement effective treatment plans
  • Coordinated program referrals for community-based resources
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Holston Medical Group
Bristol, TN

Certified Clinical Research Coordinator
01.2011 - 02.2016

Job overview

  • Coordinated clinical trials focused on disorders such as Diabetes; CHF; COPD; Kidney Disease; Weight Loss; Smallpox; Flu; Blood Clots; MI etc
  • Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets
  • Maintained compliance with protocols covering patient care and clinical trial operations
  • Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols
  • Collected, evaluated, and modeled collected data
  • Followed informed consent processes and maintained records
  • Gathered, processed, and shipped lab specimens
  • Screened patient records, databases, and physician referrals to identify prospective candidates for research studies
  • Collected data and followed research protocols, operations manuals, and case report form requirements
  • Completed paperwork, recognizing discrepancies, and promptly addressing for resolution
  • Prepared variety of different written communications, reports, and documents to ensure smooth operations
  • Maintained excellent attendance record, consistently arriving to work on time
  • Developed team communications and information for meetings.

Johnson City Medical Center
Johnson City, TN

Progressive Care Registered Nurse
05.2008 - 01.2011

Job overview

  • Provided direct patient care, stabilized patients and determined next course of action
  • Managed care from admission to discharge
  • Administered medications via oral, IV and intramuscular injections and monitored responses
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
  • Implemented medication and IV administration, catheter insertion and airway management
  • Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
  • Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care
  • Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches
  • Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit
  • Led successful team comprised of RNs, LPNs and ancillary staff
  • Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
  • Updated patient charts with data such as medications to keep records current and support accurate treatments
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations
  • Organized and managed care of patients undergoing various therapies and procedures
  • Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence
  • Monitored patient reactions to drugs and carefully documented findings
  • Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings, and updating team members on changes in stability or acuity
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing
  • Audited charts and reviewed clinical documents to verify accuracy
  • Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.

State Of Franklin Healthcare Associates
Johnson City, TN

LPN
12.2003 - 10.2006

Job overview

  • Performed comprehensive health assessment, conducted complete and accurate physical examination, and administered selected measures of physical, cognitive and psychosocial development in accordance with standardized guidelines
  • Prescribed medication, wrote orders, performed procedures, and responded to emergency and immediate condition changes of acute patients to facilitate wellness
  • Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals
  • Discussed care plans with patients and explained test results and proper use of medications
  • Offered anticipatory guidance, screening, and health education to patients to promote and maintain health
  • Explained medications and side effects to patients, family members and caregivers, and thoroughly reviewed physician-ordered tests
  • Listened to patient concerns and detailed alternative therapies for treatment of migraines
  • Educated patients on treatment options, medical needs and non-medical options for treatments and therapy
  • Ordered and interpreted diagnostic tests to develop and implement treatment plans
  • Evaluated new patients by taking vital signs, reviewing lab results, and taking visual assessment of patients
  • Recorded patient medical history, applicable test results and vitals into medical records
  • Coordinated with physicians, specialists, and other medical staff to develop treatment plans for chronic conditions
  • Strictly adhered to all HIPAA regulations
  • Educated and guided patients on disease prevention and healthy lifestyle habits to prevent Type-2 diabetes and other complications
  • Conducted mandated health screenings, physicals, and special education assessments
  • Worked with families, caregivers, and patients to determine best options for treatment, diagnosis, and prevention
  • Advised caregivers and family members in providing emotional and psychological care to support patient needs.
  • Increased customer satisfaction by resolving issues

Education

Virginia Highlands Community College
Abingdon, Va

Associate of Science from Registered Nurse
06.2008

University Overview

  • Dean's List September 2007 - June 2008

Tennessee Technology Center
Elizabethton, TN

Some College (No Degree) from LPN
06.2005

University Overview

  • Dean's List September 2004-2005

Skills

  • Nursing Consultation
  • Diet and Nutrition
  • Patient and Caregiver Education
  • Patient Care Assessment
  • Student Precepting
  • Accurate Documentation
  • Patient Condition Monitoring
  • Disease Treatment
  • Operational Procedures
  • Treatment Preparation
  • Investigator Meetings
  • Patient Record Database Management

Accomplishments

Accomplishments

Received my Certification in the following:

  • Certified Case Manager
  • Certified Clinical Research Nurse
  • Certified Phlebotomist
  • Certified Medical Assistant Certifications

Certification

Certified Nurse Case Manager

Certified Clinical Research Nurse

Certified Phlebotomist

Certified Medical Assistant Certifications

Availability
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Clinical Research Nurse
MRC
04.2022 - Current
Nurse Case Manager
BlueCross BlueShield of Tennessee
02.2016 - 01.2022
Certified Clinical Research Coordinator
Holston Medical Group
01.2011 - 02.2016
Progressive Care Registered Nurse
Johnson City Medical Center
05.2008 - 01.2011
LPN
State Of Franklin Healthcare Associates
12.2003 - 10.2006
Virginia Highlands Community College
Associate of Science from Registered Nurse
Tennessee Technology Center
Some College (No Degree) from LPN
CHRISTINA MARSHALLRegistered Nurse