Christina Martinez
Arvada,CO
Summary
Detail-oriented Court Clerk with 5 years of experience providing dedicated clerical assistance. Offering strong skills in case file management, scheduling and assistance with courtroom proceedings. Organized to handle a high-intensity workload. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Judicial Associate I
City And County Of Denver
10.2017 - Current
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Prepared court orders and judgments for signature.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Provided assistance to attorneys and court personnel in courtroom
- Assisted court in scheduling hearings, meetings, issued writs and other events to support seamless operations.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Drafted professional court correspondence to facilitate legal proceedings.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Contributed to preparation of jury instructions, verdicts and jury forms to support court proceedings.
- Reviewed complaints, petitions, motions and pleadings to aid in determining admissibility.
911 Emergency Dispatcher
City Of Lakewood Police Department
02.2008 - 06.2017
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Provided on-the-job training and coaching to develop new dispatchers.
- Answered calls from automatic routing system and took basic information from callers.
Call Center Collections
T-Mobile
06.2007 - 02.2008
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Processed debit and credit card and electronic check payments.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Education
No Degree - Medical Assisting / Phlebotomy
Red Rocks Community College
13300 W 6th Ave06.2005
GED -
Emily Griffith Technical College
Denver, CO07.1998
Skills
- Training and Development
- Call Center Operations
- Process Transactions
- Problem-Solving Skills
- Customer Communication
- Call Documentation Skills
- Court Records Research
- City Ordinances Knowledge
Timeline
Judicial Associate I
City And County Of Denver
10.2017 - Current
911 Emergency Dispatcher
City Of Lakewood Police Department
02.2008 - 06.2017
Call Center Collections
T-Mobile
06.2007 - 02.2008
No Degree - Medical Assisting / Phlebotomy
Red Rocks Community College
GED -
Emily Griffith Technical College
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