CHRISTINA MARTINEZ
Ione,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
25
25
years of professional experience
Work History
Office Technician
Mule Creek State Prison
2017.05 - Current
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Track staff who are in compliance using the LMS ( Learning Management System).
- Managed front desk operations, providing exceptional customer service.
- Type reports, letters, and memorandums.
- Type 55 wpm.
- Audit Head Quarters Memos and Mandatory Training for all Non-Custody and Custody staff.
- Reduced office supply expenses by monitoring inventory levels and negotiating with vendors for better pricing.
- Answer phones, take messages, fax, photocopy, process incoming and outgoing mail.
- Attend meetings and take meeting minutes.
- Use outlook to send out meeting requests or emails.
- Coordinate Teams meetings.
- Willing to work overtime if needed.
- Utilizing spread sheets for tracking purposes.
Lab Assistant
Mule Creek State Prison
2016.02 - 2017.05
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Supported research projects by conducting experiments and recording data accurately.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Improved laboratory safety through regular inspection and maintenance of equipment, as well as adherence to safety guidelines.
- Drew 10-30 inmate/patients daily.
- Clarified test orders with Physicians.
- Contributed to the successful completion of research projects by effectively managing time, resources, and workload while maintaining a high level of quality control.
- Logged samples correctly into computerized tracking system.
- Carefully reviewed test results for accuracy.
- Oversaw items in inventory and reordered before supplies diminished.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Participated in lab meetings and project presentations.
Self employed phlebotomist
Dr. Blasingame's
2013.01 - 2015.11
- Draw 15-27 patients per day
- Pediatrics and Geriatric patients
- Submit all patients demographics and insurance information and test orders with every blood draw
- Make necessary phone calls to the Main Lab in Sacramento or to Southern California for clarification purposes
- Answer phones, process specimen's, clean and stock draw room
- Also sharing a office with a local Physician , I check in and out not only my patient's but his also
- Help give patient's flu shots and Vitamin B12 shots
- Schedule and re-schedule patients for blood work appointments.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Phlebotomist
QUEST DIAGNOSTICS LAB
2002.01 - 2012.11
- Drew 60-100 patients per day, including Amador County Jail inmates that are hard draws
- Entered all patients’ orders with billing information, ICD9 Codes with patient information and tests ordered
- Problem-solved billing issues for patients
- Made phone calls as necessary to Main Lab in Sacramento and Doctor’s offices to clarify tests
- Answered phones, processed specimens, cleaned and stocked all draw rooms and general office operations
- Trained two other phlebotomists to work in Jackson location
- Ensured all specimens, including ‘stat’ testing are completed and ready for courier pick-up.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
Dr. Margaret Macleod M.D. and Dr. John H. Ellyson MD
2001.01 - 2002.01
- Registered patients, created patient charts with all required medical and insurance information, scheduled and re-scheduled patients for consultations, visits and post-op visits and general office duties.
- Involved with surgery and surgery assists
- Cleaned and prepared exam rooms, cleaned and autoclaved surgical instruments
- Maintained office and surgical inventory supply levels
- Proficient in computer skills and office procedures.
Retail Customer Service positions
Longs Drug Store
1999.01 - 2001.01
- Worked part-time and full-time while completing High School Education.
- Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
- Maintained a clean and organized store environment for optimal shopping experience.
- Provided exceptional service by going above and beyond to meet customer needs, generating positive reviews and referrals.
- Managed inventory levels accurately, minimizing stockouts and ensuring product availability for customers.
- Handled returns and exchanges professionally, retaining customer trust while adhering to company guidelines.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Los Rios Community College
01.2005
Boston Reed Community College
01.2002
Argonaut High School
01.2001
Skills
- Strong organizational skills
- Data entry proficiency
- Report Generation
- Professional telephone etiquette
- Multitasking efficiency
- Self Motivation
- Data Entry and 10-Key
- Reliability
- Professionalism
- File Organization
Recognition
- Received two awards from Quest Diagnostic Labs for 'Hard Work and Dedication'.
- Received two employee of the month awards from the Warden at Mule Creek State Prison in 8 years.
Personal
I like working with others, am easy to get along with, but am very responsible and reliable. You will find me to be a quick learner and able to adapt to challenging situations.
References
- Jeremy Austin 209.274.5296 or Jeremy.Austin@cdcr.ca.gov (Manager)
- Dr. Kevin and Debbie Blasingame 209.304.4722 or dblasingame2000@yahoo.com ( Office manager)
- Melissa Cranfill 916.719.8426 or melhoney1aol.com ( Friend)
- Elizabeth Whitlock 209.790.9356 or Elizabeth.Whitlock@cdcr.ca.gov ( Friend )
- Joshua Watson 209.274.5297 or Joshua.Watson@cdcr.ca.gov( Supervisor )
- Trish Rubel 209.781.5669 ( Friend/ ex-coworker)
Languages
Spanish
Native or Bilingual
Timeline
Office Technician
Mule Creek State Prison
2017.05 - Current
Lab Assistant
Mule Creek State Prison
2016.02 - 2017.05
Self employed phlebotomist
Dr. Blasingame's
2013.01 - 2015.11
Phlebotomist
QUEST DIAGNOSTICS LAB
2002.01 - 2012.11
Dr. Margaret Macleod M.D. and Dr. John H. Ellyson MD
2001.01 - 2002.01
Retail Customer Service positions
Longs Drug Store
1999.01 - 2001.01
Los Rios Community College
Boston Reed Community College
Argonaut High School
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