Christina Martinez

Front Desk Dental Assistant

Bandera Dental

San Antonio

06.2010 - Current

Maintained important files, running reports and delivering updates on occupancy and revenue.
Prepared new patient files and updated existing records with new personal, insurance, and medical information.
Managed front desk operations efficiently by responding to incoming calls in a professional manner.
Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Greeted patients upon arrival, ensured all paperwork was completed accurately and in a timely manner.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Verified patient insurance coverage, communicated any changes to the appropriate personnel.
Processed payments accurately using a point of sale system.
Performed bookkeeping duties, preparing and sending financial statements or bills.
Scheduled and confirmed patient appointments and consultations.
Processed payments received from patients ensuring accuracy of entries into system database.
Assisted with scheduling of appointments, managed phone calls and emails from patients.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Prepared documents for billing purposes according to established policies and procedures.
Built loyal patient following and retained return patients by providing empathetic and caring service.
Communicated with patients with compassion while keeping medical information private.
Maintained up-to-date records for each patient's medical history and dental care needs.
Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
Provided exceptional customer service by addressing patient concerns promptly and professionally.
Explained dental services and payment plans to help patients make informed decisions.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Assisted with customer requests and answered questions to improve satisfaction.
Completed day-to-day duties accurately and efficiently.
Handled telephone and in-person requests for assistance from new and established dental practice patients.
Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
Completed relevant insurance and other claim forms.
Answered telephones and directed calls to appropriate medical or administrative staff.

Summary

Overview

Work History

Front Desk Dental Assistant

Education

Register Dental Assistant - Dental Assistant

High School Diploma -

Skills

Certification

Languages

Timeline

Front Desk Dental Assistant

Register Dental Assistant - Dental Assistant

High School Diploma -

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