Christina Masden
Lebanon Junction ,KY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Head Cake Decorator
Southern Charm's Baking Inc.
Lebanon Junction, KY
10.2023 - Current
- Enhanced customer satisfaction by creating visually appealing and intricate cake designs tailored to individual preferences.
- Collaborated with bakery team for efficient workflow, resulting in timely order completion and increased productivity.
- Mentored junior decorators in advanced techniques, fostering a supportive learning environment for continuous skill development.
- Streamlined the cake ordering process, improving communication between sales staff and decorators for accurate order fulfillment.
- Provided exceptional customer service through detailed consultations, leading to increased repeat business and referrals.
- Developed seasonal promotional offerings to boost sales during traditionally slow periods within the industry.
- Reduced waste by optimizing inventory management, minimizing overstocking of perishable items and ensuring proper rotation practices.
Cake Designer
Cake Creation's
Lebanon Junction, KY
12.2004 - 09.2022
- Enhanced customer satisfaction by creating visually appealing and delicious custom cake designs.
- Collaborated with clients to develop personalized cake concepts, resulting in memorable events.
- Reduced waste by effectively managing inventory and utilizing ingredients efficiently.
- Streamlined production processes, ensuring timely completion of all cake orders.
- Maintained a clean and sanitary work environment, adhering to strict food safety regulations.
- Conducted consultations with clients, providing professional recommendations for design and flavor options.
- Developed new recipes and techniques, keeping up with current trends in the industry.
- Improved sales by promoting specialty cakes and offerings through social media channels.
- Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
Waitress Trainer
Davis Brother's Inc.
Lebanon Junction, KY
10.1992 - 12.2004
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Enhanced team efficiency by, delegating tasks, and ensuring timely completion of responsibilities.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
Education
Certified - Cake And Pastry Decorating
Elizabethtown Community College
Elizabethtown, KYSkills
- Attention to Detail
- Conflict Resolution
- Budget Management
- Organizational Skills
- Customer Service Excellence
- Themed Cake Designs
- Sales Tracking
- Production and Processing
- Training and Mentoring
- Food Production
- Design Techniques
- Cake Sculpting
- Deadline-Oriented
- Icing Techniques
- Specialty Cake Creation
- Quality Assurance
- Advanced Fondant Skills
- Edible Sculpting Abilities
- Decision Making
- Interpersonal Skills
- Microsoft Office
- Clear Communication
Timeline
Head Cake Decorator
Southern Charm's Baking Inc.
10.2023 - Current
Cake Designer
Cake Creation's
12.2004 - 09.2022
Waitress Trainer
Davis Brother's Inc.
10.1992 - 12.2004
Certified - Cake And Pastry Decorating
Elizabethtown Community College