Summary
Overview
Work History
Education
Skills
Timeline
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Christina Masden

Lebanon Junction ,KY

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

31
31
years of professional experience

Work History

Head Cake Decorator

Southern Charm's Baking Inc.
10.2023 - Current
  • Enhanced customer satisfaction by creating visually appealing and intricate cake designs tailored to individual preferences.
  • Collaborated with bakery team for efficient workflow, resulting in timely order completion and increased productivity.
  • Mentored junior decorators in advanced techniques, fostering a supportive learning environment for continuous skill development.
  • Streamlined the cake ordering process, improving communication between sales staff and decorators for accurate order fulfillment.
  • Provided exceptional customer service through detailed consultations, leading to increased repeat business and referrals.
  • Developed seasonal promotional offerings to boost sales during traditionally slow periods within the industry.
  • Reduced waste by optimizing inventory management, minimizing overstocking of perishable items and ensuring proper rotation practices.

Cake Designer

Cake Creation's
12.2004 - 09.2022
  • Enhanced customer satisfaction by creating visually appealing and delicious custom cake designs.
  • Collaborated with clients to develop personalized cake concepts, resulting in memorable events.
  • Reduced waste by effectively managing inventory and utilizing ingredients efficiently.
  • Streamlined production processes, ensuring timely completion of all cake orders.
  • Maintained a clean and sanitary work environment, adhering to strict food safety regulations.
  • Conducted consultations with clients, providing professional recommendations for design and flavor options.
  • Developed new recipes and techniques, keeping up with current trends in the industry.
  • Improved sales by promoting specialty cakes and offerings through social media channels.
  • Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.

Waitress Trainer

Davis Brother's Inc.
10.1992 - 12.2004
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Enhanced team efficiency by, delegating tasks, and ensuring timely completion of responsibilities.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
  • Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.

Education

Certified - Cake And Pastry Decorating

Elizabethtown Community College
Elizabethtown, KY

Skills

  • Attention to Detail
  • Conflict Resolution
  • Budget Management
  • Organizational Skills
  • Customer Service Excellence
  • Themed Cake Designs
  • Sales Tracking
  • Production and Processing
  • Training and Mentoring
  • Food Production
  • Design Techniques
  • Cake Sculpting
  • Deadline-Oriented
  • Icing Techniques
  • Specialty Cake Creation
  • Quality Assurance
  • Advanced Fondant Skills
  • Edible Sculpting Abilities
  • Decision Making
  • Interpersonal Skills
  • Microsoft Office
  • Clear Communication

Timeline

Head Cake Decorator

Southern Charm's Baking Inc.
10.2023 - Current

Cake Designer

Cake Creation's
12.2004 - 09.2022

Waitress Trainer

Davis Brother's Inc.
10.1992 - 12.2004

Certified - Cake And Pastry Decorating

Elizabethtown Community College

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Christina Masden