Christina Massa

Cashier/Stocker

Jeff, Bobby & Steve's

03.2018 - 07.2023

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Answered questions about store policies and addressed customer concerns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Streamlined checkout process for increased efficiency and reduced waiting times.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Promoted store promotions and incentive programs to increase overall sales revenue.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Upsold additional products and services to customers, increasing revenue.
Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Learned duties for various positions and provided backup at key times.
Responded promptly to requests for assistance, spills and customer inquiries.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Maintained current knowledge of store promotions and highlighted sales to customers.
Set up new sales displays each week with fresh merchandise.
Monitored self-checkout systems and provided help in resolving complex problems.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Identified and resolved discrepancies and errors in customer accounts.
Unloaded, sorted and stocked merchandise according to store layout and product placement.
Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Answered customer questions and provided detailed product information.
Performed inventory control, such as counting, and stocking merchandise.
Greeted customers and directed to requested products.
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Maintained effective team member communication.
Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Improved customer satisfaction by promptly locating items and providing product information.
Helped customers locate desired items and transfer oversized items to vehicles.
Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
Assisted customers with special requests, enhancing their shopping experience at the store.
Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
Minimized loss prevention issues through vigilant monitoring of stockroom access points and reporting suspicious activity.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Stocked designated items on shelves, end caps and displays.

Summary

Overview

Work History

Cashier/Stocker

Cashier

Education

High School Diploma -

Skills

Timeline

Cashier

Cashier/Stocker

High School Diploma -

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