Christina Massey
Blaine,WA
Summary
Accomplished Division Manager at KUFA Sports with a proven track record in enhancing operational efficiency and reducing costs by streamlining workflows. Expert in sales management and customer relationship development, I've led teams to exceed organizational goals through innovative problem-solving and effective communication. My background also includes significant contributions in sales, education, banking, and customer service sectors, demonstrating unparalleled reliability and multitasking abilities.
Results-oriented management professional prepared to lead division operations with focus on excellence. Proven expertise in optimizing operational efficiency and driving team success. Collaborative leader with commitment to achieving results and adapting to changing demands, leveraging strategic planning and resource management skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Division Manager
KUFA Sports
07.2016 - Current
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
- Controlled costs by streamlining operations and reducing waste.
- Improved project delivery times with efficient resource allocation methods and proactive task management systems.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
Paraeducator
Blaine School District
01.2014 - 07.2016
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Monitored student classroom and outdoors activities to promote student safety.
Loan Officer
US Bank National Association
11.2011 - 12.2014
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Home Care Provider
Self-employeed
08.2003 - 11.2011
- Stayed home to raise family
Assistant Parts Manager
Meridian Equipment
06.2005 - 10.2009
- Managed inventory levels to ensure timely availability of parts for service operations.
- Coordinated with suppliers to streamline procurement processes and enhance delivery schedules.
- Analyzed sales trends to optimize inventory turnover and reduce excess stock.
- Operated range of heavy equipment on regular basis with advanced skill.
- Assisted in managing bidder registrations, verifying credentials, and maintaining accurate records.
- Facilitated smooth payment transactions by efficiently processing invoices and collecting payments from winning bidders.
Parts Counter Sales Person
NAPA Auto Parts - Genuine Parts
08.1998 - 08.2003
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
Assistant Parts Manager
GMC Dealership
06.1995 - 08.1998
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Supported Parts Manager in budget planning and monitoring, ensuring financial targets were met while maintaining high-quality service standards.
- Managed warranty returns effectively, liaising with manufacturers to ensure prompt processing of claims without excessive delays for customers or the dealership.
Education
Associate of Arts - Graphic And Digital Design
Western Washington University
Bellingham, WA01-2001
Skills
- Sales and marketing expertise
- Customer relationship development
- Sales management
- Problem-solving abilities
- Multitasking
- Reliability
- Sales operations
- Professionalism
- Analytical problem solver
- Problem-solving aptitude
- Systems and software expertise
- Communication Skills
Timeline
Division Manager
KUFA Sports
07.2016 - Current
Paraeducator
Blaine School District
01.2014 - 07.2016
Loan Officer
US Bank National Association
11.2011 - 12.2014
Assistant Parts Manager
Meridian Equipment
06.2005 - 10.2009
Home Care Provider
Self-employeed
08.2003 - 11.2011
Parts Counter Sales Person
NAPA Auto Parts - Genuine Parts
08.1998 - 08.2003
Assistant Parts Manager
GMC Dealership
06.1995 - 08.1998
Associate of Arts - Graphic And Digital Design
Western Washington University
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