Christina Matherly
Springfield,MO
Summary
Dynamic and dedicated professional with extensive experience at Costco Wholesale, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in maintaining compliance with health regulations while implementing inventory control measures to reduce waste. Eager to contribute to a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Food Court Employee
Costco Wholesale
09.2025 - Current
- Maintained cleanliness and organization of workstations and dining areas.
- Operated kitchen equipment, including ovens, adhering to safety protocols.
- Assisted in preparing food items following company recipes and standards.
- Collaborated with team members to ensure efficient service during peak hours.
- Handled cash transactions accurately using point-of-sale systems.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Implemented successful time-management strategies to prioritize tasks without sacrificing quality or attention to detail.
Member Service
Costco Wholesale
07.2021 - 09.2025
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Greeted members with a friendly attitude.
- Verified memberships and ID at the entrance door.
- Checked receipts observantly at the exit door to make sure customer was not overcharged or forgot to pay for items.
- Regularly handled customer/member complaints and concerns with professionalism and courtesy.
- Performed regular floor safety walks throughout the day.
- Worked with Loss Prevention and Security team to control theft and merchandise shrink.
Team Member
Neighbor's Mill
05.2019 - 07.2025
- Assisted in daily operations, ensuring smooth workflow and customer satisfaction.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Trained new staff on standard procedures and safety protocols.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Customer service skills.
- Responsibly and accurately handled cash and card payments.
- Prepared fresh food for customers
- Prepared baked goods
Cashier
Wendy's
07.2018 - 02.2019
- Processed customer transactions efficiently, ensuring accuracy and timeliness.
- Assisted with training new cashiers on operational procedures and customer service standards.
- Addressed customer inquiries and resolved issues to maintain high satisfaction levels.
- Took customer's orders with speed and accuracy.
Education
Associate of Arts - Graphic Design
Ozark Technical Community College
Springfield, MO05-2025
Associate of Arts - General Studies
Ozark Technical Community College
Springfield, MO05-2020
High School Diploma -
New Covenant Academy
Springfield, MO05-2018
Skills
- Punctuality
- Customer service
- Organization
- Communication
- Fast and eager leaner
- Cash Handling
- Team collaboration
- Time management
- Staff training
- Health department regulations
Languages
English
Native or Bilingual
Timeline
Food Court Employee
Costco Wholesale
09.2025 - Current
Member Service
Costco Wholesale
07.2021 - 09.2025
Team Member
Neighbor's Mill
05.2019 - 07.2025
Cashier
Wendy's
07.2018 - 02.2019
Associate of Arts - Graphic Design
Ozark Technical Community College
Associate of Arts - General Studies
Ozark Technical Community College
High School Diploma -
New Covenant Academy