Christina Mauriello
Cornwallville,NY
Summary
Experienced and dedicated housekeeping manager of 5+ years with track record of 5 star ratings. Skilled in training and leading highly productive teams to exceed cleanliness standards and delivering exceptional results.
Strengths include:
-Leadership: Led diverse staff resulting in consistent 5 star ratings.
-Attention to detail: Maintained high cleanliness standards and conducted regular walk throughs and inspections.
-Communication: Effectively communicated with staff, clients, guests in a respectful, friendly manner resulting in positive feedback, high ratings and more employment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeper
Self Employed Services
Greene County, NY
10.2019 - Current
- Cleaned persona; homes, rentals, offices, etc. independently or with a small team
- Provided thorough cleanings and walk through inspections
- Deep cleans when necessary
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Sorted, laundered and put away various laundry items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Changed bed linens and collected soiled linens for cleaning.
- Polished fixtures to achieve professional shine and appearance.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Washed and put away kitchen dishes, utensils and glassware.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Adhered to professional house cleaning checklist.
- Proved successful working within tight deadlines and a fast-paced environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Housekeeping Manager
5 Star Cleaners
Windham, Jewett, Hunter, Hensonville NY
11.2021 - 02.2024
- Managed diverse staff for cleaning of numerous Air BNB's, cabins, and other rentals
- Provided thorough cleanings
- Trained and mentored all new personnel to maximize quality of service and performance.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Improved cleaning ratings to a steady 5 stars
- Monitored staff performance and provided feedback to drive productivity.
- Applied effective time management techniques to meet tight deadlines as we had countless same day turnovers.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided staging for rental pictures.
- Besides regu;ar cleanings did deep cleans on a monthly basis.
Housekeeping Supervisor
The Ararat Center
Greenville, NY
04.2021 - 10.2023
- Managed team of 15 in housekeeping for summer camp and other groups
- Provided cleaning and maintained premises of 1 hotel, 4 housing building with 20 rooms each, nurses building, dining room and office.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Trained and mentored new staff on cleaning and safety protocols.
- Established and enforced safety protocols and guidelines for staff.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Managed laundry sorting, washing, drying, and ironing.
- Addressed customer feedback and complaints to maximize satisfaction.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Increased employee performance through effective supervision and training.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Monitored staff performance and provided feedback to drive productivity.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
Special Education Teacher Assistant
Cairo Durham School District
Cairo, NY
09.2021 - 06.2022
- Alerted instructor to student behavior or issues requiring intervention.
- Facilitated small group instruction sessions focusing on targeted skill areas for increased mastery levels.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Oversaw class of students in absence of instructor.
- Supported student learning objectives through personalized and small group assistance.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Helped classroom teachers achieve instructional objectives.
- Supported teacher in development of individual learning strategies.
- Delivered efficient instruction by assisting with lesson planning and materials preparation.
- Worked with students to promote learning and pro-social development.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Assisted students with physical disabilities, ensuring their safety and comfort during daily activities.
- Provided support to help students with special needs learn and grow.
- Developed creative lesson plans tailored specifically for diverse learners within the classroom setting.
- Understood and acclimated to teacher's routine to provide classroom coverage.
- Escorted students to different school locations to provide ongoing assistance.
- Assisted with communication methods to keep parents informed about child's development and behavioral issues.
- Contributed to a positive school environment by building strong relationships with students, parents, colleagues, and administrators.
- Maintained detailed records of student progress, attendance, behaviors, and IEP goals for effective communication with all stakeholders involved in the educational process.
- Participated in professional development opportunities, staying current on best practices for special education instruction.
- Collaborated with teachers and specialists to assess student progress.
- Provided one-on-one support for students struggling with specific concepts or tasks, resulting in improved comprehension and performance.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Observed students' performance and recorded relevant data to assess progress.
- Provided mobility and personal care support to students with physical limitations.
- Interacted physically and verbally with students throughout each day.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Education
No Degree - Counseling Psychology
Columbia Greene Community College
Hudson, NYCertification - Teacher Assistant
Rochester SUNY
Brockport, NY12.2022
High School Diploma -
Walter Panas High School
Cortlandt Manor, NY06.2002
Skills
- Housekeeping
- Time Management
- Teamwork
- Customer Service
- Guest Relations
- Quality Control
- Staff management
- Budgeting
- Communication
- Leadership
Certification
- CPR First Aid Certification
- NYS Teacher Assistant Certification
- Mandated Reported Certification
- CDA Certification
- CHHM Certification
- OSHA Housekeeping Safety Certification
- In process of obtaining NYS Real Estate License
Timeline
Housekeeping Manager
5 Star Cleaners
11.2021 - 02.2024
Special Education Teacher Assistant
Cairo Durham School District
09.2021 - 06.2022
Housekeeping Supervisor
The Ararat Center
04.2021 - 10.2023
Housekeeper
Self Employed Services
10.2019 - Current
No Degree - Counseling Psychology
Columbia Greene Community College
Certification - Teacher Assistant
Rochester SUNY
High School Diploma -
Walter Panas High School