Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Mauriello

Cornwallville,NY

Summary

Experienced and dedicated housekeeping manager of 5+ years with track record of 5 star ratings. Skilled in training and leading highly productive teams to exceed cleanliness standards and delivering exceptional results.

Strengths include:

-Leadership: Led diverse staff resulting in consistent 5 star ratings.

-Attention to detail: Maintained high cleanliness standards and conducted regular walk throughs and inspections.

-Communication: Effectively communicated with staff, clients, guests in a respectful, friendly manner resulting in positive feedback, high ratings and more employment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Housekeeper

Self Employed Services
10.2019 - Current
  • Cleaned persona; homes, rentals, offices, etc. independently or with a small team
  • Provided thorough cleanings and walk through inspections
  • Deep cleans when necessary
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Sorted, laundered and put away various laundry items.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Changed bed linens and collected soiled linens for cleaning.
  • Polished fixtures to achieve professional shine and appearance.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Adhered to professional house cleaning checklist.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed and maintained courteous and effective working relationships.
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.

Housekeeping Manager

5 Star Cleaners
11.2021 - 02.2024
  • Managed diverse staff for cleaning of numerous Air BNB's, cabins, and other rentals
  • Provided thorough cleanings
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Communicated repair needs to maintenance staff.
  • Evaluated employee performance and developed improvement plans.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Improved cleaning ratings to a steady 5 stars
  • Monitored staff performance and provided feedback to drive productivity.
  • Applied effective time management techniques to meet tight deadlines as we had countless same day turnovers.
  • Developed and maintained courteous and effective working relationships.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Provided staging for rental pictures.
  • Besides regu;ar cleanings did deep cleans on a monthly basis.

Housekeeping Supervisor

The Ararat Center
04.2021 - 10.2023


  • Managed team of 15 in housekeeping for summer camp and other groups
  • Provided cleaning and maintained premises of 1 hotel, 4 housing building with 20 rooms each, nurses building, dining room and office.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Established and enforced safety protocols and guidelines for staff.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Completed schedules, shift reports, and other business documentation.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Managed laundry sorting, washing, drying, and ironing.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Increased employee performance through effective supervision and training.
  • Worked with front desk to respond promptly to all guest requests.
  • Evaluated employee performance and developed improvement plans.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Monitored staff performance and provided feedback to drive productivity.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.

Special Education Teacher Assistant

Cairo Durham School District
09.2021 - 06.2022
  • Alerted instructor to student behavior or issues requiring intervention.
  • Facilitated small group instruction sessions focusing on targeted skill areas for increased mastery levels.
  • Established professional relationships with parents and other teachers to increase rapport and support.
  • Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
  • Oversaw class of students in absence of instructor.
  • Supported student learning objectives through personalized and small group assistance.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Helped classroom teachers achieve instructional objectives.
  • Supported teacher in development of individual learning strategies.
  • Delivered efficient instruction by assisting with lesson planning and materials preparation.
  • Worked with students to promote learning and pro-social development.
  • Applied specialized teaching techniques to reinforce social and communication skills.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Assisted students with physical disabilities, ensuring their safety and comfort during daily activities.
  • Provided support to help students with special needs learn and grow.
  • Developed creative lesson plans tailored specifically for diverse learners within the classroom setting.
  • Understood and acclimated to teacher's routine to provide classroom coverage.
  • Escorted students to different school locations to provide ongoing assistance.
  • Assisted with communication methods to keep parents informed about child's development and behavioral issues.
  • Contributed to a positive school environment by building strong relationships with students, parents, colleagues, and administrators.
  • Maintained detailed records of student progress, attendance, behaviors, and IEP goals for effective communication with all stakeholders involved in the educational process.
  • Participated in professional development opportunities, staying current on best practices for special education instruction.
  • Collaborated with teachers and specialists to assess student progress.
  • Provided one-on-one support for students struggling with specific concepts or tasks, resulting in improved comprehension and performance.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Observed students' performance and recorded relevant data to assess progress.
  • Provided mobility and personal care support to students with physical limitations.
  • Interacted physically and verbally with students throughout each day.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Education

No Degree - Counseling Psychology

Columbia Greene Community College
Hudson, NY

Certification - Teacher Assistant

Rochester SUNY
Brockport, NY
12.2022

High School Diploma -

Walter Panas High School
Cortlandt Manor, NY
06.2002

Skills

  • Housekeeping
  • Time Management
  • Teamwork
  • Customer Service
  • Guest Relations
  • Quality Control
  • Staff management
  • Budgeting
  • Communication
  • Leadership

Certification

  • CPR First Aid Certification
  • NYS Teacher Assistant Certification
  • Mandated Reported Certification
  • CDA Certification
  • CHHM Certification
  • OSHA Housekeeping Safety Certification
  • In process of obtaining NYS Real Estate License

Timeline

Housekeeping Manager

5 Star Cleaners
11.2021 - 02.2024

Special Education Teacher Assistant

Cairo Durham School District
09.2021 - 06.2022

Housekeeping Supervisor

The Ararat Center
04.2021 - 10.2023

Housekeeper

Self Employed Services
10.2019 - Current

No Degree - Counseling Psychology

Columbia Greene Community College

Certification - Teacher Assistant

Rochester SUNY

High School Diploma -

Walter Panas High School

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Christina Mauriello