Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHRISTINA MAXWELL

Hineston,Louisiana

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Benefits Analyst II

Cleco, Corp LLC
12.2022 - Current
  • Workday integration platform
  • Day-to-day operations of administering all benefits programs including analyzing data, research of issues, resolving issues
  • Providing management with insights, reports, and analysis used for decision-making
  • Utilizing HR standards, procedures, and processes, providing recommendations for process improvements, and identifying risk
  • Coordinating the design and communication of annual benefit enrollment materials
  • Assuring processes and procedures are in place to capture and maintain consistent and accurate benefit related data for actives, retirees, and terminated vested employees
  • Assisting with employee data auditing and reporting
  • Responsible for data necessary to complete government compliance activities (5500s, SPD’s, SAR’s, audits, etc.), employee mailings, vendor billings, coordinating data collection and updating numerous reports for management
  • Managing communications related to compliance notices and other benefit-related notices to employees and retiree
  • Support payroll processes as needed
  • 401K/Pension – Retirement/post-65 processing
  • COBRA processing
  • FMLA/ LTD-STD
  • HSA/FSA and Employee Lifestyle spending account management.
  • Managed relationships with external partners such as insurance carriers and brokers to ensure optimal service levels for both the company and its employees.
  • Conducted thorough investigations into benefit-related issues, resolving discrepancies and providing prompt resolutions for employees.
  • Assisted in the development of educational materials for employee orientations, ensuring a comprehensive understanding of available benefit options.
  • Enhanced employee satisfaction with benefits packages by streamlining enrollment processes and providing personalized support.
  • Led training sessions for HR staff on updates to benefit plans or regulatory changes affecting administration procedures.
  • Updated personnel handbooks and individual records to keep filed accurate and detailed.

Employee Benefits Specialist

Hub International, Willis Towers Watson, Sun Life Financial, Worxtime HR, Colonial – (Self Contracted 1099 Employee)
01.2012 - 01.2022
  • Sales/Marketing
  • Account Management
  • Recruiting
  • Life/Health/Medicare/Supplemental/Medicaid
  • Customer Service
  • Group presentations
  • Benefit Counseling
  • Benefits Call Center
  • Call Center Team Lead/Manager
  • HR Coordination.
  • Developed and analyzed models to support employee benefit plan rollout both successfully and efficiently.
  • Evaluated market trends and benchmark data to maintain competitive benefit offerings for staff retention efforts.
  • Managed annual open enrollment process, ensuring timely and accurate updates to employee records.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Coordinated and conducted employee orientations to promote understanding of coverage and options.
  • Built relationships with vendors to foster quality service delivery.
  • Developed comprehensive benefits packages to improve employee satisfaction and retention.
  • Negotiated and managed contracts with health insurance providers to secure cost-effective employee coverage.

Teller/Cashier

Red River Bank - Alexandria, LA
11.2011 - 08.2012
  • Customer Service
  • Financial Service.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Quality Improvement Dept. Administrative Assistant/Office Manager

LSUHSC - Pineville, LA
12.2009 - 05.2011
  • Timekeeper/Payroll ICU Rounds
  • Patient Advocate Asst Patient Rounds/Notes.
  • Supported hiring efforts by scheduling interviews, conducting reference checks, and preparing offer letters for potential candidates.
  • Increased accuracy of record-keeping by regularly updating databases with current employee information and project statuses.
  • Managed sensitive information with discretion while handling confidential documents or discussing private personnel matters with colleagues or supervisors.
  • Managed multiple calendars for department staff, ensuring timely attendance at meetings and events.
  • Maintained departmental personnel records and recorded adjustments and additions to keep updated files.

Education

Bachelor’s -

LSUA - Alexandria, LA
Alexandria, LA

Skills

Employee Relations

Special projects

HRIS knowledge

Benefits Administration

New employee enrollment

Verbal and written communication

Benefits Strategy

Written and oral communication

Relationship Building

Benefits Explanation

New employee orientations

Termination Procedures

FMLA comprehension

Employee benefits laws

  • Microsoft Excel

Certification

Active Life/Health license

Timeline

Benefits Analyst II

Cleco, Corp LLC
12.2022 - Current

Employee Benefits Specialist

Hub International, Willis Towers Watson, Sun Life Financial, Worxtime HR, Colonial – (Self Contracted 1099 Employee)
01.2012 - 01.2022

Teller/Cashier

Red River Bank - Alexandria, LA
11.2011 - 08.2012

Quality Improvement Dept. Administrative Assistant/Office Manager

LSUHSC - Pineville, LA
12.2009 - 05.2011

Bachelor’s -

LSUA - Alexandria, LA

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