Christina Mayer
Chicago,IL
Summary
Experienced in patient registration, insurance verification, and managing patient inquiries. Utilizes effective communication to ensure seamless patient interactions and adherence to healthcare protocols. Demonstrated track record of enhancing patient satisfaction through efficient and compassionate service.
Overview
16
16
years of professional experience
Work History
Patient Access Specialist
Northwestern Medicine
08.2023 - 06.2025
- Greet patients upon arrival and check them into the emergency department.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Verify the patient's insurance and other relevant information once a doctor has seen them.
- Accurately enter data into the hospital's electronic medical records system (EPIC)
- Maintains thorough and timely documentation.
- Assist patients with questions regarding the registration process and their rights and responsibilities.
- Ensure that all forms and documents are properly completed and signed.
- Ensure the patient's financial information is accurately recorded and payments collected.
- Assist patients with questions regarding their insurance, financial programs through the hospital, and provide financial assistance resources, if applicable.
- I remain calm and professional, managing my emotions effectively in response to unexpected critical conversations.
- Ensure that all patient information is kept confidential.
- Maintain a thorough knowledge of healthcare insurance, authorizations, and reimbursement regulations..
Office Manager
Smart Moves Pediatrics
01.2021 - 02.2022
- Monitored office phone and client waiting area.
- Perform all aspects of billing such as collecting copays, verifying/updating insurance, submission of medical records, and Central Billing Office manual claims.
- Respond to all emails, texts, faxes, and calls.
- Collects, reviews, documents, and monitors reported feedback from patients/legal guardians.
- Remaining calm and professional while de-escalating issues in all situations.
- Monitor clinic supplies/Inventory.
- Monitor and support cleaning and sanitation.
- Monitor and maintain client scripts.
- Complete SOAP notes for evaluations
- Complete background info/rough drafts for evaluations.
- Update, file/fax evaluation reports.
- Verify clients will be present for onsite evaluations.
- Verify new employee checklist is sent and completed.
- Assist in the hiring process for new employees.
- Created letters, flyers, and documents.
- Submit new EI packet submissions.
- Occasionally assist therapists when parents are running late.
- Send email reminders to clients regarding deductibles for the new year.
- Monitor progress toward deductibles and any monthly copay accounts
- Verify client insurance policies.
- Complete patient insurance pre-authorization requirements for services
- Send out reminders and assist with Non-profit events.
- Assist therapists as needed during sessions.
- Collect monthly rental fees.
- Update/Maintain client files as needed.
- Update/maintain employee files as needed.
- Complete special projects (audits, billing, and event planning)
Hospital Services Technician
Vitalant (formerly Life Source)
11.2016 - 01.2021
- Responsible for blood product orders from contract hospitals and other blood centers in network.
- All orders must be taken down and fulfilled precisely to their specifications.
- Maintain direct communication with team members and hospitals regarding day-to-day information and responsibilities.
- Understand and perform Standard Operating Procedures that abide by FDA regulations.
- Responsible for bringing compliance issues to the attention of management.
- Ensuring great quality customer service to all customers & vendors.
- Receive and prepare routine orders for blood and blood products.
- Maintain accurate Hospital Services records that are FDA reviewed.
- Collaborate with other departments to complete special orders and quality issues.
- Monitor all storage requirements and updates applicable records and charts.
- Perform quality control of storage equipment, temperatures, and shipping procedures.
- Maintains hospital services equipment, vehicles, and work area clean and organized.
- Dispatch drivers to deliver hospital orders based on priority, while determining an effective route.
- Perform inventory management of blood products.
- Receive, inspect, and determine the quality of returned blood products.
- Adapting to ongoing corporate and process changes as the blood center transitions from LifeSource to Vitalant (Since 2018).
- Implemented new revisions to policies and standard operating procedures.
- Member of the safety committee.
Infant Teacher Assistant
Noble Day Care
05.2011 - 11.2016
- Responsible for maintaining files and documentation that were required for each child and assigned classroom.
- Meet the needs of any child in the classroom while following the Licensing Standards.
- Maintain strong & confidential communication skills with parents, children, and co-teachers.
- Interacted with parents who had concerns, questions, or special requests.
- Responsible for cleaning and sanitizing the areas where the children slept and played throughout the day.
- Maintained patience during difficult situations.
Tele-Recruiter
Vitalant (Formerly Life Source)
01.2009 - 06.2010
- Scheduled donors to donate blood at blood drives or permanent facilities around the Chicagoland area.
- Scheduled donors for a mobile blood drive of many Spanish-speaking donors.
- Answered incoming calls, greeted the callers, and provided any required information.
- Managed all inquiries of the call center.
- Responded to questions & complaints, communicated issues to appropriate departments when needed.
Education
Bachelor of Arts -
University of Illinois At Chicago
Chicago, IL05.2020
Associate of Arts -
Wilbur Wright College
Chicago, IL12.2018
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Teams, and Outlook)
- Intermediate Spanish (Speaking, Reading, Writing)
- Time Management and Prioritizing Skills
- Customer Service
- Exceptional communication
- Professionalism and ethics
- Complaint Resolution
- Building Customer Loyalty
- Interpersonal Skills
- Attention to detail
- Organizational skills to improve productivity
- Medical terminology
- Front desk operations
- Appointment scheduling
- HIPAA compliance
- Insurance billing
- Data entry proficiency
- Insurance verification
- Co-payment collection
Languages
Spanish
Professional Working
Timeline
Patient Access Specialist
Northwestern Medicine
08.2023 - 06.2025
Office Manager
Smart Moves Pediatrics
01.2021 - 02.2022
Hospital Services Technician
Vitalant (formerly Life Source)
11.2016 - 01.2021
Infant Teacher Assistant
Noble Day Care
05.2011 - 11.2016
Tele-Recruiter
Vitalant (Formerly Life Source)
01.2009 - 06.2010
Bachelor of Arts -
University of Illinois At Chicago
Associate of Arts -
Wilbur Wright College
Similar Profiles
Thais ZenonThais Zenon
Medical Assistant Student Externship at Northwestern Medicine Grayslake Outpatient Center & Northwestern Medicine Lake Forest HospitalMedical Assistant Student Externship at Northwestern Medicine Grayslake Outpatient Center & Northwestern Medicine Lake Forest Hospital
Carrie GarnerCarrie Garner
Triage RN, Access, Medication Management Remote at Northwestern MedicineTriage RN, Access, Medication Management Remote at Northwestern Medicine
Jose Sanchez-GarciaJose Sanchez-Garcia
Certified Medical Assistant at Northwestern MedicineCertified Medical Assistant at Northwestern Medicine
William JonesWilliam Jones
Videographer at Bright Star Community OutreachVideographer at Bright Star Community Outreach
Hunt HarrisonHunt Harrison
Performance Improvement Senior Consultant at Crowe LLPPerformance Improvement Senior Consultant at Crowe LLP