Summary
Overview
Work History
Education
Skills
Timeline
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Christina Mays

Saint Augustine,FL

Summary

Enthusiastic retail associate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of professional expectations and over 8 years of managerial experience. Motivated to learn, grow and excel in a new Industry.

Overview

9
9
years of professional experience

Work History

Brand Associate

Old Navy
Saint Augustine, FL
02.2022 - Current
  • Processed cashier transactions quickly and accurately, driving brand loyalty programs.
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Assisted in designing, filled and arranged eye-catching product floorsets to increase sales.
  • Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
  • Assisted with daily opening and closing tasks to maintain clean, neat and professional store.

Customer Service Manager

Hobby Lobby
St. Augustine, FL
10.2018 - 08.2021
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Followed through with client requests to resolve problems.
  • Recommended products to customers through extensive product knowledge.
  • Maximized sales potential by preparing, storing, rotating, and merchandising products at the point-of-sale.
  • Complied with cash handling procedures to meet company policy.

Assistant Manager

Francesca's Boutique
St. Augustine, Florida
11.2017 - 06.2018
  • Provided an elevated Boutique experience offering hands-on assistance to customers, assessing needs and maintaining current knowledge of customer names and preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Lead weekly conference calls with other Boutique leaders within the district to promote a consistent elevated Boutique experience.
  • Drive sales by guest experience, analyzing trends, and identifying "her" needs and communicating the benefit of the product to her.


Assistant Manager

Claire's Accessories
St. Augustine, Florida
06.2012 - 11.2017
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Lead and completed annual inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Education

High School Diploma -

St. Augustine High School
Saint Augustine, FL
06.2010

Skills

  • Reliable and trustworthy
  • Focused on customer satisfaction
  • Open minded and teachable
  • Effective communication skills
  • Organized and hard working
  • Adaptive team player

Timeline

Brand Associate

Old Navy
02.2022 - Current

Customer Service Manager

Hobby Lobby
10.2018 - 08.2021

Assistant Manager

Francesca's Boutique
11.2017 - 06.2018

Assistant Manager

Claire's Accessories
06.2012 - 11.2017

High School Diploma -

St. Augustine High School

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Christina Mays