CHRISTINA MCALMOND

• Manage daily aspects of the Learning Management System (LMS)- including support and vendor relations
• Create and troubleshoot interactive Power BI reports using LMS datasets and relational modeling
• Design custom content, job aids and process documentation
• Project management for company wide initiatives

• Created consistent process and procedures when dealing with COVID quarantines and leaves
• Established Power BI reporting, templates, and COVID-19 procedure manual for HR department
• Case management and customer support for all city employees regarding COVID questions and leaves

Held various other positions within Kaiser Permanente including software trainer, learning management administrator and IT Compliance Specialist.

In the last five years, as Business Operations Manager, I was responsible for the day-to-day HR operations for the regional Information Technology group and management of administrative staff.

• Developed and implemented process documentation for regional department
• Owned monthly reporting for Regional President including metrics, graphs, and goal status narratives
• Updated and maintained database for all organizational changes affecting cost centers and supervisory hierarchy
• Organized and owned weekly IT Leadership meetings and monthly offsite agendas
• Created and facilitated forum for monthly Manager meetings
• Owned and managed department events such as All Hands, VIP visits and community giving
• Reviewed and integrated HR timelines and procedures to provide unified approach to both IT and NW employees
• Created and maintained the NW IT Onboarding Checklist
• Acted as the point of contact for external compliance audits
• Managed administrative staff, supplies and floor charts for 3 facilities
• Analyzed operational data such as application costs, finance, and HR statistics (time off, budgetary variances, employee salary and performance ratings) for cost savings
• Owned the review, analysis, creation, and presentation of regional goals based on annual employee satisfaction survey
• Managed the annual compensation review cycle, analyzing equity for salary adjustments and annual bonuses
• Designed and owned the SharePoint site collection (over 26 subsites) used as primary source for communication and documentation for NW IT and 3 facilities
• Owned communication for deadlines, process changes, events, and IT leadership messages to all staff
• Created process and documentation for accurate application decommissioning and true cost analysis of IT applications
• Designed SOX IT compliance checklist for application/data control