Open To Work
Christina McBride
Lakeside,CA
Work Preference
Summary
Results-driven insurance claims specialist with 25 years of experience in customer service and claims management. Achieved timely resolutions for complex claims while ensuring compliance with company policies. Monitored associate claim files and calls to maintain high customer service standards. Transitioned to vice president at Southern Cal Telecom Inc., overseeing office management responsibilities.
Overview
26
26
years of professional experience
Work History
Vice President
Southern Cal Telecom, Inc.
Lakeside, CA
03.2024 - Current
- Oversaw financial activities, including budget tracking and cash flow monitoring
- Managed accounts payable, receivable, and bank transactions efficiently
- Executed invoicing processes and created purchase orders to streamline procurement
- Cultivated long-term client relationships to enhance loyalty and satisfaction
- Developed strategic networks to expand business opportunities
- Supported CEO by managing calendar and improving communication effectiveness
- Promoted a positive work environment by managing hospitality HR functions and employee relations
Claims Complaint Analyst
Government Employees Insurance Company, GEICO
Poway, CA
01.2022 - 03.2024
- Collaborated with senior directors to develop effective resolutions for complaints
- Draft complete and detailed responses for each complaint
- Uploaded accurate responses to California Department of Insurance and Better Business Bureau to ensure compliance
- Responded to each complaint timely within the company and California state guidelines
- Evaluated Geico complaints from department of insurance, better business bureau, and those escalated to Geico executives
Performance Review Analyst
Government Employees Insurance Company, GEICO
Poway, CA
01.2017 - 01.2022
- Evaluated calls, providing targeted feedback on negotiation strategies and injury settlement processes
- Analyzed performance metrics to identify actionable trends for process improvement
- Reviewed insurance claims for accuracy and compliance with regulations
- Analyzed customer feedback to improve service quality and satisfaction
- Collaborated with teams to develop new review processes and guidelines
TCR II Claims Dispute and Bodily Injury Adjuster
Government Employees Insurance Company, GEICO
Poway, CA
01.2007 - 01.2017
- Settled injury claims with attorneys and unrepresented parties
- Evaluated demands including medical billing/documentation to determine settlement value
- Investigated coverage, liability, and damages to ensure accurate claims assessment
- Identified potential fraud cases and referred to special investigations department for resolution
TCR I Claims Representative for investigating coverage, liability and medical claims
Government Employees Insurance Company, GEICO
Poway, CA
01.2005 - 01.2007
- Conducted thorough investigations of claims through interviews and evidence review to determine coverage and liability
- Processed claims promptly within established coverage limits, ensuring accurate and timely payments
- Assessed and addressed arbitrations, providing clear and comprehensive responses to facilitate resolution
Performance Review Analyst for Direct Handling
Government Employees Insurance Company, GEICO
Poway, CA
01.2002 - 01.2005
- Facilitated side by side training and feedback sessions with claim handlers to improve skills
- Organized and conducted claims training classes to ensure compliance and knowledge retention
- Evaluated calls and provided detailed feedback to enhance training effectiveness
Direct Handling Adjuster
Government Employees Insurance Company, GEICO
Poway, CA
05.2000 - 01.2002
- Managed high call volume for new and existing claims to ensure timely resolution
- Assigned claims to specialized departments, streamlining processing workflows
- Evaluated insurance claims for property damage and personal injury with thorough analysis
- Conducted comprehensive investigations to assess claim validity and compliance standards
- Collaborated with policyholders to collect required documentation and information efficiently
Education
Some College (No Degree) - Business Administration
Grossmont College
El Cajon, CASkills
- Financial oversight and analysis
- Strategic business support
- Customer communication
- Attention to detail
- Multitasking
- Negotiation skills
Timeline
Vice President
Southern Cal Telecom, Inc.
03.2024 - Current
Claims Complaint Analyst
Government Employees Insurance Company, GEICO
01.2022 - 03.2024
Performance Review Analyst
Government Employees Insurance Company, GEICO
01.2017 - 01.2022
TCR II Claims Dispute and Bodily Injury Adjuster
Government Employees Insurance Company, GEICO
01.2007 - 01.2017
TCR I Claims Representative for investigating coverage, liability and medical claims
Government Employees Insurance Company, GEICO
01.2005 - 01.2007
Performance Review Analyst for Direct Handling
Government Employees Insurance Company, GEICO
01.2002 - 01.2005
Direct Handling Adjuster
Government Employees Insurance Company, GEICO
05.2000 - 01.2002
Some College (No Degree) - Business Administration
Grossmont College