Christina McCarthy
Youngstown,OH
Summary
Accomplished Store Manager and Short Term Disability Claims Manager with a proven track record at New York Life Group Disability Benefits and Rue 21. Expert in Operations Management and Team Leadership, adept at enhancing customer relationships and streamlining processes. Demonstrated success in staff development and problem resolution, significantly improving team efficiency and client satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Short Term Disability Claims Managrer
New York Life Group Disability Benefits
09.2020 - Current
- Make claim / Customer Eligibility determinations and manage on-going claims for an assigned caseload, through capturing medical information, applying appropriate contractual provisions, following legal guidelines, and leveraging expert resources.
- Communicate with claimants, employers, and various medical professions to gather information regarding the applications for payment of ongoing management of short-term disability benefits..
- Ability to handle high levels of call volume from customers and clients. Respond to various written and telephone inquiries, including eligibility, approval/denial determinations, status and continuation of closure of benefits.
- Adhere to standard timeframes for processing mail, tacks and outliers
Store Manager
Rue 21
03.2020 - 09.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager/Store Manager
Carter's Kids And Babies
05.2017 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Certified Billing And Coding Specialist - Billing And Coding
Boardman Training Center
Boardman, OH06.2024
GED -
South Range High School
Canfield, OH05.2000
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Customer Relationship Management (CRM)
- Problem Resolution
- Hiring and Training
Timeline
Short Term Disability Claims Managrer
New York Life Group Disability Benefits
09.2020 - Current
Store Manager
Rue 21
03.2020 - 09.2020
Assistant Manager/Store Manager
Carter's Kids And Babies
05.2017 - 02.2020
Certified Billing And Coding Specialist - Billing And Coding
Boardman Training Center
GED -
South Range High School
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