Summary
Overview
Work History
Education
Timeline
Generic

Christina McClure

McEwen,Tennessee

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

14
14
years of professional experience

Work History

Freelance Virtual Administrative Assistant

Self Employed
04.2024 - Current
  • Ensured accuracy in data entry tasks while upholding strict attention to detail for consistent quality control measures within company databases.
  • Enhanced team collaboration through proficient coordination of virtual meetings and conference calls across various time zones.
  • Enhanced customer relations through prompt resolution of inquiries via phone or email communication channels.
  • Improved client satisfaction by managing calendars, scheduling meetings, and organizing travel arrangements for executives.
  • Simplified financial recordkeeping with meticulous expense tracking and budget monitoring, enabling accurate financial reporting at all times.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Customer Service Representative II

State Of Tennessee Dept. Commerce & Insurance
07.2022 - 04.2024
  • Quickly developed rapport with customers, clarified problems, and explained solution clearly and succinctly, leading to increased customer satisfaction via zendesk emails and texts.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

Customer Service Representative II

State Of Tennessee Department Of Revenue
09.2019 - 07.2022
  • Answered inbound calls, zendesk and emails to facilitate customer service.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Informed customers about billing / tax procedures, processed payments and provided payment option setup assistance.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.

Recruiter Manager

Senior Solutions Home Care
11.2017 - 09.2019
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
  • Attended career fairs and networking events to help fill openings and build candidate pipeline.
  • Assisted with pre-screening interviews and presenting candidate recommendations to management.
  • Organized and maintained confidential records for office employee files, health records and protected information.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Attended conferences, workshops and special events to recruit qualified candidates for company.

Senior Customer Care Specialist

Southern Gas Company
06.2016 - 11.2017
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
  • Accomplished call center resource objectives by recruiting, selecting and orienting new employees.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Store Manager

Spotted Paw
08.2010 - 06.2016
  • Built and maintained strong working relationships with team members.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Supervised cash drawer balances and deposits of store receipts.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Booked grooming appointments and made follow-up phone calls to remind customers of upcoming appointments.

Education

High School Diploma -

Academy of Information Technology & Engineering
Stamford, CT
06.2008

Timeline

Freelance Virtual Administrative Assistant

Self Employed
04.2024 - Current

Customer Service Representative II

State Of Tennessee Dept. Commerce & Insurance
07.2022 - 04.2024

Customer Service Representative II

State Of Tennessee Department Of Revenue
09.2019 - 07.2022

Recruiter Manager

Senior Solutions Home Care
11.2017 - 09.2019

Senior Customer Care Specialist

Southern Gas Company
06.2016 - 11.2017

Store Manager

Spotted Paw
08.2010 - 06.2016

High School Diploma -

Academy of Information Technology & Engineering

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Christina McClure