Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina McCollough

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

23
23
years of professional experience

Work History

Receptionist

UTOEpia Foot And Ankle Specialist
08.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Scheduled office meetings and client appointments for staff teams.

Caregiver

Longview Point Church
08.2007 - 01.2013
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Created and implemented diverse educational strategies to boost development.
  • Developed age-appropriate activities and crafts to engage children.
  • Provided emotional support and guidance to children during difficult times.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Encouraged children to develop healthy social and emotional skills.
  • Introduced children to educational games and activities to boost learning.
  • Worked with children to develop good cognitive, physical and language skills.
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.
  • Implemented daily routines and activities to stimulate and engage children.
  • Responded to inquiries from parents and guardians.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Encouraged children's emotional and social development.
  • Logged information regarding naps, feedings and any medications administered.
  • Provided support and guidance to children in conflict resolution.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.

CMS Clerk

Desoto County Schools
08.2000 - 05.2007
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Produced high-quality communications for internal and external use.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Managed calendars and scheduled appointments to maintain smooth flow of operations.
  • Provided meeting support by taking minutes and dictations.
  • Booked and prepared meeting rooms, making arrangements for availability of refreshments.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Education

GED -

Southaven High School
Southaven, MS
04.1989

Skills

  • Meeting Preparation
  • Time Management
  • Staff Management
  • Verbal and Written Communication
  • Business Administration
  • Multi-Line Telephone Systems
  • Sorting and Labeling
  • Business Operations Understanding
  • Travel Planning
  • Office Equipment Operation
  • Customer and Client Relations
  • Security Awareness
  • Mail Handling
  • Telephone Skills
  • Document Control
  • Business Correspondence
  • Facility Safety
  • Visitor Check-In
  • Security Monitoring
  • Reception Desk Management
  • Information Protection
  • Reminder Calls
  • Records Preparation
  • Organization Skills
  • Dictation and Transcription
  • Referral Coordination
  • Supply Management
  • Bank Deposits
  • Office Supply Inventory Control
  • Correspondence Distribution
  • Schedule Management
  • Office Administration
  • Restock Shelves
  • Removing Sutures
  • Calendar Management
  • Call Screening
  • Correspondence and Office Documents
  • Billing and Payment Processing
  • Exam Room Preparation
  • Administrative and Clerical Support
  • Patient Reception
  • Greet Visitors
  • Information Retrieval
  • Appointment Booking
  • Confirming Transactions
  • Answer Telephone Calls
  • Making Appointments
  • Call Answering and Routing
  • Patient Appointment Management
  • Call Transfers
  • Patient Information Collection
  • Appointment Confirmation

Timeline

Receptionist

UTOEpia Foot And Ankle Specialist
08.2023 - Current

Caregiver

Longview Point Church
08.2007 - 01.2013

CMS Clerk

Desoto County Schools
08.2000 - 05.2007

GED -

Southaven High School

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Christina McCollough