Christina Mccool
Summary
Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Manager/Server Manager
Aunt Millies
03.2016 - Current
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Checked establishment, service stands and aisle area cleanliness before welcoming guests.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Welcomed and greeted guests before presenting special menu items to clients.
Personal Care Aide
WCA Home
10.2013 - 09.2015
- Maintained clean, safe and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
Manager
Dennys Restaurant
01.1996 - 03.2011
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
Forestville Central High School
Forestville, NY06.1988
Skills
- Disciplinary Action
- Brand Loyalty
- Server Improvements
- Overseeing Personnel
- Restaurant Operation
- Server Systems
- Training New Hires
Timeline
Manager/Server Manager
Aunt Millies
03.2016 - Current
Personal Care Aide
WCA Home
10.2013 - 09.2015
Manager
Dennys Restaurant
01.1996 - 03.2011
High School Diploma -
Forestville Central High School
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